Information Technology - Epic Cross Application Support Analyst - Full Time

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20 specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for.

What We Do: Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you!

Why You’ll Love Working Here: We’re committed to supporting your success inside and outside of work with a benefits package that includes medical, dental, and vision insurance, life and disability coverage, FSA & HSA options, a 401(k) with company match, gym membership reimbursement, wellness programs, and more.

Position Summary

The Epic Cross Application Support Analyst provides technical and operational support across multiple Epic applications, serving as a central contact for system issues, upgrades, and cross-application functionality. This role works with Epic representatives, operational leaders, and internal technical teams to troubleshoot problems, analyze system impacts, prioritize requests, and support implementations, upgrades, and ongoing maintenance to ensure reliable system performance and meet business needs.

Primary Responsibilities

• Serve as the main contact for technical issues and support requests related to Epic applications.
• Troubleshoot and resolve system issues while ensuring solutions meet operational needs.
• Collaborate with Epic and internal teams to support upgrades, implementations, and enhancements.
• Analyze system issues and communicate impacts and solutions to stakeholders.
• Triage requests and determine priority or escalation as needed.
• Work with analysts, technical teams, and subject matter experts to resolve cross-application issues.
• Keep end users informed of issue status and solutions.
• Validate that system fixes and changes are implemented correctly.
• Support system documentation, knowledge sharing, and training initiatives.
• Perform other duties as assigned to support the overall success of the department and organization.

Education & Experience

• Bachelor’s Degree in Healthcare Administration, Information Systems, Business, Clinical Discipline, or related field preferred; or equivalent work experience.
• 2–4 years of experience supporting IT applications or healthcare information systems preferred.
• Experience with electronic health records or healthcare platforms preferred.
• Experience supporting system implementations, upgrades, or troubleshooting preferred.

Skills & Competencies

• Strong analytical and problem-solving skills to assess technical and operational issues.
• Ability to troubleshoot system problems and implement effective solutions.
• Strong communication and collaboration skills with technical teams, operational leaders, and end users.
• Ability to manage multiple tasks and competing priorities in a fast-paced environment.
• Demonstrated initiative, accountability, and reliability.
• Ability to quickly learn new systems, tools, and technologies.
• Attention to detail, logical reasoning, and accuracy in problem resolution.
• Proficiency in Microsoft Office Suite and general technical aptitude.

Working Conditions

• Work is primarily performed in an office or healthcare setting and involves frequent collaboration with clinical, operational, and technical staff.
• The role involves continuous engagement and interaction with others and may involve occasional or frequent interruptions.
• Occasional travel may be required between organizational locations for meetings, training, or project support.
• The work environment reflects typical conditions found in a healthcare organization, including exposure to clinical and administrative workflows.
• There is potential exposure to common medical practice conditions, including communicable diseases, bodily fluids, and chemical substances when present in clinical areas.
• Physical demands include walking, bending, reaching, lifting up to 20 pounds, stooping, assisting patients, and prolonged periods of sitting.
• The position may also involve occasional stress due to multiple responsibilities and competing priorities.

Disclaimer

This job description outlines the general nature and responsibilities of the role and is not an exhaustive list of duties or requirements. Responsibilities may evolve based on organizational needs. Employment is contingent upon successful completion of a background check, drug screening, and compliance with health and immunization requirements (if applicable). This position requires strict adherence to confidentiality and data privacy standards. Employment is at-will and does not constitute a contract. We are an Equal Opportunity Employer and do not discriminate based on any protected characteristic.