Leasing Specialist

Job Title:  Leasing SpecialistReports To:  Director of Property Management & Customer Service, Property Manager, Assistant Property ManagerSupervision Responsibility:  Tenants, consultants, vendors, and admin staff, as applicableFLSA Status:  Non-exemptGeneral Summary:  Responsible for assisting the Property Management team at Murfey Company, with leasing activities. The Leasing  Specialist will interface with prospective tenants with the goal of securing tenants through new leases for the assigned property. In addition, the Leasing Specialist will be involved in retention and renewal-related activities and well as general resident relations. Nature of Work:  Leasing and touring prospective tenantsMarketing available unitsPerforming renewal-related activitiesUnderstanding the marketPreparation of critical and/or confidential informationSupervision of subcontractors, consultants, vendors, and admin staff, as applicableESSENTIAL DUTIES AND RESPONSIBILITIESDaily Tasks:Inbox (mail, invoices, paperwork, contracts, filing)Property ManagementSchedulingLeasingWeekly/Biweekly Marketing of available apartments, scheduling apartment showings, leasing available unitsRegular meetings to coordinate overall planSite visits to assigned propertiesMonthly:Track monthly rent rolls to minimize vacancy and ensure rent collectionDeliver various notices, including 3-day notices, lease renewals, 30-day notices, etc.Follow-up with clients and potential clientsReview property management marketing, leasing, and renewal plan and effectiveness – provide feedback and suggestions. Help coordinate and attend various resident-retention events. GENERAL RESPONSIBILITIES Leasing:Conduct tours of apartments, to prospective tenants, with the goal of securing a leasePromote unoccupied units through various media and advertising techniquesProvide accurate information on the different features of propertiesValidate application information and references Enforce leasing terms and complete agreementsKeep abreast of the property market status through market studiesEnsure proper maintenance and inspect properties & vacant units periodicallyProperty Management:  Ensure timely and prompt rent collection, as directed.Help streamline the operations of existing rental propertiesAnalyze properties under managementDetermine opportunities to save costs, increase rents, and improve cash flowIdentify potential issues areas for improvementAnalyze recurring operating expensesTrack monthly rent rolls to minimize vacancy and ensure rent collectionManage, execute, scan, and organize lease agreementsSite visits to properties under  assignmentDrive rent growth through strategic planning including property improvements, economic efficiencies, tenant realignment, branding, design, etc.Manage leasing, turnover and required improvementsMaintain community atmosphere and imageDay to day operationsManage Tenant inquiries, service request, etc.Oversee access control, including fob access and keysDocument and Manage Tenant Move-In/Move-Out process, including pre-move-in and move-out inspections/photo-documentation. Document common area hallways, elevator, lobby etc. before and after moves to mitigate common area damage during move-ins on propertiesOversee prompt and current payment of tenant rent and other outstanding amountsMinimize vacancies and turnoversAdvertise and show available units timely and ahead of expected vacancyFacilitate repairs, maintenance, and work orders by working with property maintenance teamAssist with coordination of  property vendors. Provide feedback on  qualityDetermine cost efficienciesProblem solving/conflict resolutionAssisting with Commercial Property Management duties for Murfey Company’s commercial buildings and tenantsCoordinate with commercial property management team to determine responsibilities listed below on a case-by-case basis:Assisting with and fielding commercial service calls, if necessaryDispatching Maintenance team members to commercial properties for maintenance requests with adequate instructions when necessaryDiagnosing maintenance issues and documenting and communicating  to the appropriate maintenance technician or subcontractorTechnology (Related to Property Management):Determine technological efficiencies in Property Management to help improve the CompanyHelp create a competitive advantage for the Company through use of new technology and processMarketing:Manage marketing programs for new housing communities and projectsFacilitate the company’s sales and marketing techniques, including but not limited to the following:Help define the brand and voice of the communityPost and maintain social media contentCoordinate graphic design, marketing and printing of print documents, mailers, and company brochuresCreate digital brochure and presentation for marketing apartment buildingsCoordinate updated brochures, materials, etc.Work with neighboring businesses, owners, and neighbors to promote the word of mouthCustomer Service:Maintain a process to follow up on tenant satisfaction reports and feedbackCoordinate positive feedback with Houzz, Pinterest, Angie’s list, Yelp, google reviews, etc.Manage tenant expectations and relationships to foster a positive community environmentStreamline process to ensure follow-up with tenants and clients and proper completion of the workReview outstanding items and determine schedule follow up to complete itemsJOB QUALIFICATIONSProperty management/leasing experience requiredAbility to work on multiple tasks with minimal supervision, prioritize and organize workloadSelf-starter, highly motivated and easily develops rapport with people.Proficient in English, grammar, punctuation, and basic writing skillsProficient in MS Word, ExcelAbility to exercise initiative and make decisions within the scope of assigned authorityMust be a team player/leaderAbility to relate well with customers, agency staff, and management and staff at all levels throughout the CompanyAppFolio or RealPage experience desiredWORKING CONDITIONSFrequent interaction with people, including owners, staff, governmental agencies, and consultantsRequires extensive workdays when scheduling dictatesRequires a weekend work scheduleRequires walking on construction sites, with uneven/unfinished surfaces, temporary stairways, and construction debrisNote:  The above statements are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. They do not establish a contract for employment and are subject to change at the direction of the employer.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Company DescriptionMurfey Company, Inc. encompasses a comprehensive group of services, driven by technology, and fueled by a passion for all things in the building industry. Murfey Company has positioned itself as a clear-cut leader when it comes to development, investments, and construction; ultimately enabling you to, “Create Your Lifestyle”. We are dedicated to providing honest and high-quality services to all our clients, investors and partners, with a focus on positive attitude, maintaining accessibility, and a commitment to excellence. We value the work hard, play hard approach to life and believe that with integrity and smart work, we all have the opportunity to create our lifestyle. The team at Murfey Company is as well rounded as our resume of completed projects. While not necessarily a prerequisite for success, the vast majority of the individuals that make up Murfey Company have completed related bachelors or masters level degree programs at well-respected universities around the country. More importantly, every single team member is experienced and a respected source for knowledge in his or her particular role at Murfey Company with dedicated project managers, site supervisors, administration and accountants, you can be assured that your project will be handled in a competent fashion. Our project managers are armed with years of experience and knowledge in a wide variety of construction scenarios. Our supervisors bring over 150 years of combined field supervision experience in both residential and commercial projects. The accounting department is well versed in the AIA format, the standard method in the construction industry, and has a proven track record of success. Additional members of the team at Murfey Company include project estimators, marketing and business development professionals, technology implementation specialists, administrative assistants, and expert tradesman.