What are the responsibilities and job description for the Product Operations Lead position at Mural Group?
Overview
Mural Group is a startup focused recruiting consulting company partnering directly with the founder of a Series A Fintech company based in NYC.
The Role
The Product Operations Lead will serve as the primary owner of a complex, white-labeled enterprise relationship, acting as the connective tissue between our client’s product organization and internal teams.You will operate as a strategic partner and mini-GM for the account, owning product intake and prioritization, managing the commercial performance of the relationship, and driving long-term expansion.
You will report directly to the COO and be trusted to operate independently with significant executive exposure.
Own a Strategic Enterprise Relationship
- Serve as the day-to-day and executive point of contact for an enterprise client in the insurance and financial industry.
- Build trusted relationships across product, technology, operations, compliance, and executive stakeholders
- Navigate complex enterprise decision-making and align stakeholders with differing priorities
Lead Product Operations & Client Interface
- Act as the translation layer between the client’s product organization and internal product, engineering, and delivery teams
- Intake, evaluate, and prioritize product and technical requests
- Distinguish between contractual obligations, strategic opportunities, and non-essential requests
- Manage scope, expectations, and timelines while protecting internal teams from unnecessary noise
Commercial & P&L Ownership
- Own the financial performance of the account, including revenue forecasting, margin awareness, and cost-to-serve
- Identify opportunities to expand the relationship through new features, services, or use cases
- Partner with leadership to support renewals, expansions, and pricing conversations
Who You Are
- 5–8 years of experience in enterprise SaaS, fintech, insurtech, financial services, consulting, investment banking, or private equity
- Experience working closely with product and engineering teams in a platform, API, or white-labeled product environment
- Background in insurance or financial services, is strongly preferred
- Strong technical and/or product fluency
- Comfortable navigating ambiguity and making judgment calls independently
- Strong executive presence with the ability to influence senior stakeholders
- Commercially minded, with experience driving expansion and managing revenue performance
- Exceptionally organized, structured, and proactive
Mindset
- You think like an owner, not a ticket-taker
- You’re comfortable pushing back when needed — diplomatically and thoughtfully
- You enjoy building clarity in complex environments
- You thrive in roles with high trust, autonomy, and accountability
Salary : $170,000 - $210,000