Operations Administrator

Job description:

Operations Administrator

Muncie Castings | Muncie, Indiana

Position Summary

Muncie Castings is seeking a highly organized, driven, and detail-oriented Operations Administrator to serve as the administrative backbone of our aluminum foundry operation. This role ensures the office and production floor stay connected by coordinating production paperwork, purchasing, customer communication, scheduling, quality documentation, and daily operational support.

This is not a desk-only administrative role. The ideal candidate enjoys being on the production floor, solving problems, communicating with customers and suppliers, and helping keep a manufacturing facility running smoothly.

Key Responsibilities

Operations & Production Support

• Support daily production scheduling and priorities.
• Prepare and distribute production paperwork and job packets.
• Maintain accurate production records and ERP (E2/JobBOSS) data.
• Coordinate communication between production, engineering, purchasing, quality, and customer service.
• Track open production issues until resolved.
• Assist with continuous improvement initiatives.

Purchasing & Inventory

• Create and process purchase orders.
• Monitor raw material and supply shortages.
• Follow up with vendors regarding deliveries.
• Maintain purchasing records and documentation.
• Assist with inventory accuracy and cycle counts.

Customer Service

• Answer incoming customer inquiries professionally.
• Provide order status updates.
• Coordinate communication regarding shipments, schedules, and documentation.
• Ensure no customer emails or voicemails remain unanswered beyond 24 hours.

Administrative Excellence

• Maintain filing systems and operational documentation.
• Prepare reports using Excel and ERP data.
• Coordinate meetings and document action items.
• Assist leadership with special projects.
• Maintain confidentiality of company information.

Quality & ISO 9001

• Maintain controlled documents.
• Assist with internal audits.
• Support Management Review meetings.
• Track corrective actions and required follow-up.
• Help maintain compliance with ISO 9001:2015 standards.
• Assist with customer documentation requests, PPAPs, certifications, and quality records.

Shipping & Logistics

• Coordinate outbound freight and carrier scheduling.
• Prepare shipping paperwork.
• Track deliveries and customer shipments.
• Support receiving and inventory documentation when needed.

Iron Warrior Administrative Standards

This position is expected to model administrative excellence every day.

Successful team members:

• Return all voicemails within 24 hours.
• Respond to customer emails within one business day.
• Maintain exceptional attention to detail.
• Keep ERP records accurate and up to date.
• Communicate proactively with customers and coworkers.
• Own problems until they are fully resolved.
• Follow through on commitments.
• Maintain an organized and professional workspace.
• Support production with urgency and a positive attitude.
• Demonstrate professionalism and integrity in every interaction.

Qualifications

Preferred:

• 2 years of administrative experience in manufacturing or industrial operations.
• Experience with ERP systems (E2/JobBOSS preferred).
• Strong Microsoft Excel and Microsoft Office skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a high sense of ownership and accountability.

Desired Traits

We're looking for someone who:

• Loves solving problems.
• Doesn't wait to be told what to do.
• Thrives in a fast-paced manufacturing environment.
• Enjoys helping people succeed.
• Communicates clearly and professionally.
• Takes pride in organization and accuracy.
• Wants to build a long-term career.
• Believes no task is beneath them when helping the team succeed.

Success Looks Like

Within the first 90 days, this person will:

• Confidently navigate our ERP system.
• Support production scheduling and purchasing.
• Process purchase orders accurately and efficiently.
• Keep customer communication current.
• Maintain organized production and quality documentation.
• Become a trusted resource for both the office and production teams.
• Help strengthen communication between departments.

Performance Expectations

Success in this role is measured by:

• Customer response times
• ERP accuracy
• Purchase order accuracy
• On-time administrative support
• Documentation completeness
• ISO 9001 compliance
• Team communication
• Production support effectiveness
• Initiative and continuous improvement contributions

Compensation & Benefits

Pay: $24.00–$28.00 per hour, based on experience and qualifications.

Benefits Include:

• Comprehensive benefits package available
• Paid time off (PTO)
• Paid holidays
• 401(k) with company match
• Health, dental, and vision insurance
• Opportunities for professional growth and advancement within Anderson Foundries

Schedule:

• Full-time
• Monday–Friday
• Occasional overtime as needed to support production

Why Muncie Castings?

Since 1953, Muncie Castings has been producing high-quality American-made aluminum castings for customers across a wide range of industries. As part of the Anderson Foundries family, we're investing in our people, modernizing our operations, and building the future of American manufacturing.

If you're looking for more than just an office job—and want to play a key role in helping a manufacturing team succeed—we'd love to hear from you.

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $24 - $28