At Your Service Specialist

Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC’s 600,000 square feet of recreational possibilities.

Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.

The Role

As a Membership Specialist, you will play a crucial role in supporting the Membership Department at the Multnomah Athletic Club. This position goes beyond traditional administrative duties, offering a chance to interact with various departments, including At Your Service and Accounting. Your commitment to exceptional customer service will shine as you assist members with inquiries and provide expertise on membership-related matters.

This is a full-time, fully on-site role at our club in Portland, OR.

What You’ll Do

• Provide Exceptional Customer Service: Provide outstanding customer service in person, over the phone, and via email for membership inquiries. Ensure accurate and timely processing of membership status changes and financial transactions. Update member information in the database, including addresses and telephone numbers.
• Support Membership Operations: Issue membership applications, transfer forms, resignation forms, reference letters, and payment plans. Prepare monthly notification letters confirming membership status changes. Assist with orientations, club tours, and other membership events.
• Collaborate with Your Expertise: Collaborate with other departments, offering accurate membership information for club programs and policies. Utilize your expertise at the At Your Service desk to assist members with membership-specific inquiries.
• Be Flexible Team Player: Perform additional tasks as assigned by the supervisor. Participate in all club-related training classes.
  
  

What You’ll Bring

• Education & Experience: Bachelor's degree or equivalent education, training, and experience, at least two years of relevant work experience, with a focus on administrative and customer service responsibilities.
• Exceptional Customer Service Skills: Proven track record of ability to clearly and warmly communicate with members and other staff.
• Organizational, Interpersonal & Strategic Skills: Strong organizational, listening, and writing skills, demonstrated ability to assess data accuracy and integrity, ability to learn and convey club policies and information to members
• Technical Proficiency: Proficiency in Microsoft Office applications, especially Excel and Word.
• Physical Ability: Be able to operate office equipment, type at least 40 wpm, and sit for extended periods.
  
  

What You’ll Gain

At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:

• Full-time employees: Enjoy medical, dental, and vision insurance.
• Facility access: Free access to our exercise room and classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: Participate in our 401(k) program with an employer match.
• Well-being: Access our Employee Assistance Program (EAP) and the Headspace wellness app for free.
• Perks: Enjoy discounts on club services and meals.
  
  

If you’re ready to bring your talents to a vibrant organization and enjoy a dynamic work environment, we’d love for you to be a part of the Multnomah Athletic Club!

The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.