What are the responsibilities and job description for the Veterinary Client Support Coordinator (CSC) position at Muller Veterinary Hospital & The Canine...?
Job description
Are you a compassionate, friendly, and courteous communicator? Are you detail-oriented, efficient, and do you enjoy working with people and their pets? If you answered "Yes!" we want to talk with you!
Muller Veterinary Hospital is a fast-paced, progressive small animal veterinary practice accredited by the American Animal Hospital Association. In addition to supporting our general practice patients with full-service, high quality veterinary medicine, we are also proud to offer canine rehabilitation, pain management and integrative therapies like acupuncture and chiropractic care. Our clients and patients mean the world to us, and we are looking for a Client Service Representative that will convey this with professionalism and care.
The ideal candidate must possess a genuine concern for our clients and patients. The ideal candidate thrives in a fast-paced environment while using strong organizational and prioritization skills. Veterinary experience is preferred but we will happily train the right person.
The ESSENTIALS:
- High School diploma or equivalent
- 2 years in customer service, working directly with the public
- Positive attitude: friendly and bright
- Trustworthy, responsible, and professional
- Highly organized and detail-oriented
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively
- Self-motivated, with very strong work ethic
- Commitment to delivering excellent customer service
- Flexible, always demonstrating grace under pressure
- Fast learner and computer-literate
- Ability to work some Saturdays
The TASKS:
- Facilitate communication among our doctors, staff and clients in person, and via phone & email.
- Welcome our clients and their pets to our hospital
- Coordinate & carry out timely flow of appointments, including checking clients in & out, rooming patients and preparing exam rooms between visits
- Answer a multi-line phone system
- Schedule appointments
- Maintain detailed medical and client communication records
- Work with teammates to treat our clients and patients with warmth, kindness, and empathy
What WE offer:
- 40 hours per week (full-time position)
- Competitive pay, commensurate with experience
- A stable and healthy work environment
- Benefits package (medical, PTO, pet care discounts, continuing education, and more)
Job Type: Full-time