What are the responsibilities and job description for the Medical Front Desk position at Mulberry Primary Care?
About us
At Mulberry Primary Care, we believe that compassionate care and a friendly environment are the cornerstones of exceptional healthcare. Our team is dedicated to providing the best patient experience and we are looking for employees who embodies our values of kindness, dependability, and teamwork.
Job Summary
We are seeking a professional, reliable, and compassionate Front Desk Receptionist to join our fast-paced primary care clinic. The ideal candidate will have at least 2 years of experience in medical insurance verification, excellent communication skills, and the ability to multitask efficiently in a high-volume healthcare environment. ****Please ONLY apply if you have done Phreesia and know the system***
This role is essential to creating a positive patient experience and supporting smooth clinic operations.
Responsibilities
- Greet patients warmly and provide exceptional customer service
- Perform insurance verification and eligibility checks
- Answer and manage high-volume phone calls professionally and efficiently
- Schedule, confirm, and manage patient appointments
- Collect copays and verify demographic information
- Maintain accurate documentation in the electronic medical record (EMR)
- Handle multiple tasks simultaneously while maintaining attention to detail
- Communicate effectively with clinical staff and providers
- Maintain patient confidentiality and comply with HIPAA regulations
Qualifications
- Minimum 2 years of experience (PRIMARY CARE/INTERNAL MED/FAMILY MEDICINE) medical front desk and insurance verification
- Experience working in a busy primary care
- Strong knowledge of insurance plans, eligibility, referrals, and authorizations
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize in a high-stress environment
- Strong organizational and time-management skills
- Professional appearance and positive attitude
- Pass a crimininal background check and drug test
Preferred Skills
- Experience with EMR systems (AdvancedMD or similar preferred)
- Bilingual (a plus, not required)
- Strong problem-solving abilities
- Dependable and punctual
Personal Qualities We Value
- Kind and caring demeanor
- Compassionate approach to patient care
- Strong work ethic
- Team-oriented mindset
- Clear, effective verbal and written communication skills
Benefits
- Competitive pay (based on experience)
- Supportive team environment
- Paid time off
- Holidays off
- Opportunity for growth within the practice
Hours:
Tuesday-Friday (8am-5pm). Every other Saturday (9-1 pm).
Benefits:
- Paid time off
Application Question(s):
- What is your expected salary?
- How many years of experience do you have in insurance verification?
- Do you know Phreesia? yes or No
Work Location: In person