The Position:

Job Summary:

This person provides administrative support to the Enrollment Management division with a specific focus on ensuring a welcoming, personalized experience for students and families, as well as assisting other visitors to Haas. This role supports both the Scholarships and Financial Aid team and the Admissions Operations team.

Characteristic Duties & Responsibilities:

• Serves as a first contact in both the Offices of Scholarships and Financial Aid and Admissions; helps create and maintain a positive, customer service-oriented office atmosphere where all visitors feel welcomed.
• Receives, responds, and directs inquiries by telephone, email, or in person; manages appointments with Director and Senior Assistant Director of Financial Aid.
• Provides administrative support for the daily operations of the Scholarships and Financial Aid Office, including:
• –Entering data derived from financial aid documents and award information
• –Maintaining department files, including computer records.
• –Preparing correspondence, reports, forms, and other material from notes or rough drafts.
• Assists students and parents with understanding the financial aid process and completing financial aid forms; exercises independent judgment in response to inquiries regarding financial aid applications.
• Participates in all large campus enrollment events fulfilling duties as assigned by the Senior Assistant Director of Admissions/Events.
• Works closely with other campus offices (Student Accounts, Business Office, Registrar, etc.) as needed to effectively support office functions.
• Assists with the student employment program, student work eligibility, and monthly student payroll.
• Assists in government verification procedures (e.g., processing State grant rosters, helping to correct discrepancies found in aid documents, etc.)
• Manages and directs student workers as needed.
• Assists with Admissions data entry as directed.
Undertakes other duties as assigned by the Director of Scholarships and Financial Aid or Admission Operations Manager.

While no one person may possess all the qualifications listed below, the ideal candidate will have many of the following professional experiences and characteristics:

Qualifications:

• Minimum of 2-4 years of progressively responsible experience in an office environment preferred. Previous experience in an academic environment is a plus
• Customer service mindset, professional demeanor, and clear written and oral communication skills.
• Demonstrated ability to manage and organize office functions; ability to multi-task and meet deadlines is essential.
• Proficiency with spreadsheet software; familiarity with Google Suite preferred. Willingness to learn Slate and PowerFAIDS record systems.
• Discretion with confidential documents and financial information, and compliance with all relevant regulations.
• Sensitive to and supportive of the needs and experiences of others through the use of empathy and good judgment.
• Availability and willingness to work some weekends, holidays, and evenings
• Must be able to lift and carry supplies weighing up to 20 pounds.
Must be able to bend, stoop, and reach.

Muhlenberg College is an Equal Opportunity Employer. All employees are expected to support Muhlenberg's commitment to function as a diverse, caring, inclusive community.

To apply, upload your complete application package as a single PDF document. A complete application package includes: 1) cover letter; 2) resume; 3) separate statement speaking to how your professional experience will contribute to a more inclusive community at Muhlenberg; and 4) names/contact information for three professional references

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An Equal Opportunity Employer, Muhlenberg College is committed to valuing and enhancing diversity and encourages applications from individuals who can contribute to the diversity of our community. Muhlenberg College does not discriminate against any person based on age, ancestry, color, disability, gender, gender identity, genetics, national or ethnic origin, race, religion, sex, sexual orientation, pregnancy, childbirth, or related medical conditions, veteran status or any other basis protected by applicable federal, state or local laws, in its education programs and activities, including admissions and employment. Muhlenberg College does not discriminate on the basis of sex as required by Title IX.

Legal Notice

Muhlenberg College Annual Crime Reporting- As provided by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act of 1998, prospective employees of Muhlenberg College are entitled to request and receive a copy of the College Annual Security Report (ASR). The ASR can be accessed at http://www.muhlenberg.edu/annualsecurityreport . This report includes crime statistics on certain reportable crimes, as well as Muhlenberg College Safety Policies. The report also includes institutional policies concerning campus safety and police, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault and other matters. Anyone wishing a paper copy of the ASR may contact the Campus Safety Office at 484-664-3112.