Director of Player Development

WHAT'S IN IT FOR YOU

• Competitive salary starting at 167,810.93 - DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplify Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support, and promote the Vision, Mission Statements, and Core Values of the Muckleshoot Casino Resort (Muckleshoot Casino Resort).
• Assist the Chief Marketing Officer in providing strategic leadership for Player Development operation and development/implementation of departmental strategies, ensuring alignment with brand service strategy and initiatives.
• Plan, implement and oversee all Player Development operations to include, but not limited to day-to-day operations, collaborations with other departments to improve the overall guest experience and satisfaction.
• Hire, train, evaluate, and direct player development staff to ensure that team members receive adequate guidance and resources to accomplish established objectives; develop and implement staffing plans that provide appropriate labor to meet guest experience and operational expectations.
• Assess and improve existing initiatives; devise new strategies to increase revenue while collaborating with executive leadership to ensure alignment with organizational strategic goals.
• Research, assess and analyze marketing industry/trends; new products/branding; regulatory updates, etc.; provide recommendations to ensure Muckleshoot Casino Resort maintains a competitive advantage.
• Ensure organizational compliance with all applicable laws, rules, regulations and standards, and internal controls.
• Ensure consistent delivery of Muckleshoot Casino Resort’s hospitality/guest experience standards; participate in performance management programs.
• Formulate and operate within the annual operating budget, and capital budget to accomplish goals and objectives.
• Contribute to team effort and accomplish related results; encourage a results-oriented culture, host regular team member meetings to ensure accurate, effective, and consistent delivery of guest experience standards.
• Establish and implement player development program and operation to actively build and retain player loyalty and guest relationship; increase player visitations, revenue, and market share.
• Establishes, implements, and evaluates comp policies, campaigns, programs, entertainment activities and all other marketing expenditures.
• Assess patron management database including, but not limited to player ratings, theoretical and actual win/loss, comps privileges, and direct marketing activities to ensure the achievement of player development profitability.
• Implement off-property promotional programs and functions as needed.
• Promote and ensure compliance with regulatory requirements and organizational policies, practices, and procedures to include, but not limited to; Guest Service/Hospitality Standards, Human Resources Processes/Procedures, Coaching/Corrective Action, Budgeting and Purchasing.
• Promote and participate in mentoring, leadership, and tribal development programs.
• Create, maintain, and facilitate a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel.
• Smile. Engage guests, team members and vendors with a professional and friendly demeanor.
• Perform additional job duties as required and assigned.

WHAT YOU’LL BRING

• Bachelor’s degree in marketing or related field required.  Additional experience may be considered in lieu of education.
• Seven (7) years of player development experience with at least three (3) years involving management of casino promotions and events and player retention.
• Tribal Casino experience preferred.
• Multi-language preferred.

HOW YOU’LL BE SUCCESSFUL

• Demonstrate proven knowledge and proficiency with Player’s Club programs and enrollments, complimentary/rating criteria, and player tracking systems.
• Working knowledge of table games policies and procedures and gaming regulations.
• Analyze marketing and promotions data.
• Demonstrate wide breadth of knowledge of various cultures and customs.
• Ability to motivate, manage, and train staff.
• Ability to manage and prioritize multiple work priorities under time sensitive deadlines.
• Strong customer service skills.
• Advanced leadership and management skills and techniques.
• Strong written and verbal communication skills.
• Sound judgment and problem resolution ability.
• Ability to read, analyze, and interpret technical procedures and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Must have strong mathematical abilities to analyze, evaluate and compute costs, budgets and schedules.
• Ability to establish and implement a strategic plan.
• Must be able to work independently and effectively align resources to achieve goals and strategic plans.
• Ability to analyze and apply innovative thinking to a situation, investigate alternatives, and make decisions based on the most effective course of action.
• Ability to use personal computers and various computer applications.
• Ability to work all shifts.
• Ability to work more than 8 hours per day or 40 hours a week and weekends.