What are the responsibilities and job description for the Player Development Executive position at Emerald Queen Casino & Hotel?
The Player Development Executive is responsible for building and nurturing relationships with our most preferred guests, ensuring their satisfaction and loyalty while driving revenue growth for the casino. Duties include acting as the main liaison between the casino and preferred guests, providing personalized service, and meeting their needs and preferences during their visits. This role involves coordinating with other casino departments to ensure seamless service delivery, handling sensitive guest information confidentially, and implementing strategies to increase revenue from preferred guests. Responsibilities also include enhancing guest loyalty through loyalty programs, exclusive perks, and personalized incentives, managing preferred player accounts, and other duties as assigned.
- High School Diploma or GED equivalent is required.
- Associates degree in hospitality or related field.
- At least two years of experience as a casino host.
- At least four years of experience in gaming with an emphasis in customer service.
- Must have a minimum of two years of experience in customer service or guest relations, preferably within a high-end or casino environment.
- Must have at least four years of experience in gaming with an emphasis in customer service
- Must have exceptional verbal and written communication skills.
- Must be proficient with computers and customer relationship management (CRM) systems.
- Must demonstrate superior guest service and sales skills.
- Must be able to handle confidential information with discretion and professionalism.
- Must have experience in sales or upselling and knowledge of casino operations.
- Must have the ability to stand and walk for extended periods.
- Sitting/standing for up to 10 hours per day.
- Must have good manual and finger dexterity.
- Lifting items up to 25 lbs.
- Must be able to tolerate a smoke-filled environment.
- Must be able to work all scheduled shifts, including weekends and holidays.
Apply now: www.emeraldqueen.com
About Emerald Queen Casino & Hotel:
Emerald Queen Casino at Fife is a popular local spot as well as a favorite concert and entertainment destination in the Pacific Northwest region. Amenities at EQC Fife include over 2,300 slots, 103 hotel rooms, and a voluminous 25,000 square foot multi-purpose event space and ballroom.Just three miles south of Fife, in the city of Tacoma, is the location of the second EQC property—Emerald Queen Casino Tacoma, a $400 million project that opened in June 2020. This brand-new facility boasts a Vegas-style gaming floor complete with over 2,100 slots, more than 60 table games, 155 hotel rooms and suites, six dining venues, and a 250-seat sports bar.EQC Tacoma features traditional and contemporary Coast Salish artwork and architectural elements designed by Puyallup tribal members. Keeping the environment in mind, building elements using recycled materials and architecture designed to meet or beat the State’s energy code requirements were thoughtfully executed during construction.EQC Tacoma is also the home of the Emerald Queen Event Center, a state-of-the-art indoor event space with stadium seating capacity for 1800 concert-goers.