What are the responsibilities and job description for the Director of Operations position at MTY Bookkeeping Inc?
About UsWe are a fast-growing bookkeeping and business management firm supporting interior designers and creative entrepreneurs nationwide. We operate with high standards, fast pace, and a commitment to excellence. If you thrive in an environment that values ownership, accountability, and continuous improvement, this role is for you. Position OverviewWe are seeking a Director of Operations to act as the CEO’s right hand and oversee day-to-day operations, systems, and team performance. You will bring structure, clarity, and execution to every operational area, allowing the CEO to focus on growth and strategy.This is a leadership role—not an assistant or administrative position. ResponsibilitiesOversee daily operations across bookkeeping, admin, and purchasing Manage the CEO’s schedule, inbox, and communication flow Turn goals into systems, SOPs, and actionable plans Lead team members and ensure accountability to deadlines and KPIs Build and refine internal processes to improve efficiency Track productivity, profitability, and operational performance metrics Manage client escalations and support onboarding/offboarding Assist with cash flow, budgeting, and financial planning Implement automation using AI, Google Workspace, and Studio Designer Required QualificationsOn-site availability in Wappingers Falls, NY (no remote work) Experience managing operations or leading a team in a small business Strong decision-making skills and the ability to work independently Comfortable in a high-expectation, fast-paced environment Highly proficient with Google Workspace, QuickBooks, CRM, and workflow tools Excellent communication and organizational skills Preferred QualificationsExperience with QuickBooks and/or Studio Designer Ability to create and document systems and SOPs Experience with operational or financial KPIs Understanding of service-based business operations What We OfferCompetitive salary (based on experience) 401(k) with employer match Dental and vision insurance Paid time off and holidays Professional development opportunities A high-performance work environment focused on growth How to ApplyTo be considered, please submit your resume and a brief cover letter answering the following:Why would you thrive in a high-standards, fast-moving company like ours? Describe a system you built or improved that saved your company time or money. What is your proudest professional achievement, and what did it teach you about leadership? Applications without responses to these three questions will not be reviewed.Company DescriptionOur company thrives on the success of our clients. We strive to provide the best back office services in order for our clients to succeed in what they do best. We work as a team to find the best solutions and turn over clean books month to month. We are looking for an enthusiastic, dedicated person who is ready to keep growing with us.