What are the responsibilities and job description for the Director of Operations position at Hotel Kinsley?
Job Summary
We’re looking for a hands-on, service-driven Director of Operations to support the General Manager and oversee the daily operations of our boutique property. This role leads the Rooms, Front Desk, Food & Beverage, and Housekeeping teams while helping deliver an exceptional guest experience that reflects the character and brand of the hotel.
Key Responsibilities
Operations & Leadership
- Support the General Manager in the daily oversight of all hotel operations.
- Lead and mentor teams across Front Desk, Food & Beverage, Housekeeping, and Events.
- Maintain a strong presence on the floor, ensuring seamless execution and guest satisfaction.
- Ensure compliance with hotel policies, health and safety regulations, and brand standards.
- Serve as Manager on Duty as needed.
Guest Experience & Brand Execution
- Uphold a warm, personalized boutique service culture across all departments.
- Ensure guest touchpoints—from arrival to dining to in-room—reflect the hotel’s style and brand story.
- Handle guest issues promptly and professionally to drive positive reviews and repeat business.
Food & Beverage
- Oversee front-of-house restaurant service, room service, and on-site events.
- Support inventory management, staff training, and service consistency.
- Ensure compliance with liquor, food safety, and health department regulations.
- Oversee the development and implementation of F&B strategies
Rooms & Front Desk
- Ensure guest rooms and public areas meet cleanliness and presentation standards.
- Coordinate schedules, daily assignments, and housekeeping priorities based on occupancy.
- Support front desk operations including reservations, concierge needs, and guest communications.
Revenue Management
- Monitor occupancy trends, rate opportunities, and F&B performance to support revenue strategies.
- Partner with the GM to manage labor planning, forecasting, and operational costs.
Qualifications
- 2–3 years of hotel management experience, ideally in boutique or lifestyle properties.
- Strong leadership, communication, and organizational skills.
- Knowledge of hotel operations including F&B, rooms, and service standards.
- Proficiency with hotel systems (PMS, POS, reservation platforms).
- Flexible schedule and ability to lead by example in a hands-on environment.
- Ability to lift up to 30 lbs.
Job Type: Full-time
Pay: $74,000.00 - $81,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $74,000 - $81,000