Director of Operations

Company Description

Hotel Kinsley is a 42-room hotel (*two ADA accessible rooms available), restaurant and cocktail bar located in the historic enclave of Kingston, NY–between the foothills of the Catskill Mountains and the banks of the Hudson River. Spread across four historic buildings, each with their own unique personality and charm, we offer a retreat for design-loving travelers looking for a relaxing or adventurous escape. Start your day off right by joining us each morning at our 301 Wall location to enjoy continental breakfast.

Role Description

This is a full-time on-site role located in Kingston, NY. As the Director of Operations at Hotel Kinsley, you will be responsible for overseeing and optimizing daily hotel operations.

We’re looking for a hands-on, service-driven Director of Operations to support the General Manager and oversee the daily operations of our boutique property. This role leads the Rooms, Front Desk, Food & Beverage, and Housekeeping teams while helping deliver an exceptional guest experience that reflects the character and brand of the hotel.

Key responsibilities include managing and supervising teams across departments to ensure smooth operations and exceptional guest experiences, monitoring budgets and expenditures to achieve financial goals, and implementing processes to improve efficiency. Additionally, you will be responsible for analyzing operational data to inform decision-making and fostering a culture of collaboration and excellence among staff.

Key Responsibilities

Operations & Leadership

• Support the General Manager in the daily oversight of all hotel operations.
• Lead and mentor teams across Front Desk, Food & Beverage, Housekeeping, and Events.
• Maintain a strong presence on the floor, ensuring seamless execution and guest satisfaction.
• Ensure compliance with hotel policies, health and safety regulations, and brand standards.
• Serve as Manager on Duty as needed.

Guest Experience & Brand Execution

• Uphold a warm, personalized boutique service culture across all departments.
• Ensure guest touchpoints—from arrival to dining to in-room—reflect the hotel’s style and brand story.
• Handle guest issues promptly and professionally to drive positive reviews and repeat business.

Food & Beverage

• Oversee front-of-house restaurant service, room service, and on-site events.
• Support inventory management, staff training, and service consistency.
• Ensure compliance with liquor, food safety, and health department regulations.
• Oversee the development and implementation of F&B strategies

Rooms & Front Desk

• Ensure guest rooms and public areas meet cleanliness and presentation standards.
• Coordinate schedules, daily assignments, and housekeeping priorities based on occupancy.
• Support front desk operations including reservations, concierge needs, and guest communications.

Revenue Management

• Monitor occupancy trends, rate opportunities, and F&B performance to support revenue strategies.
• Partner with the GM to manage labor planning, forecasting, and operational costs.

Qualifications

• 2–3 years of hotel management experience, ideally in boutique or lifestyle properties.
• Strong leadership, communication, and organizational skills.
• Knowledge of hotel operations including F&B, rooms, and service standards.
• Proficiency with hotel systems (PMS, POS, reservation platforms).
• Flexible schedule and ability to lead by example in a hands-on environment.
• Ability to lift up to 30 lbs.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off