What are the responsibilities and job description for the Platform Engineer position at MTK Technologies?
Title: Platform Support Engineer – Harness, AWS, DevOps, Developer Enablement
Location: Plano, TX
Duration: Fulltime
Job Descriptio
n
Must Have Technical/Functional Skil
ls• Hands-on experience with Harness pipelines, delegates, and connector
s.• Experience managing, upgrading, troubleshooting Harness environments in private clo
ud• Solid understanding of AWS cloud services (EC2, IAM, S3, Lambda, CloudWatch
).• Familiarity with CI/CD workflows, GitOps, and infrastructure as code (e.g., Terraform, Helm
).• Experience with DevOps tools such as Jenkins, GitLab, ArgoCD, or Spinnake
r.• Strong troubleshooting skills across application logs, deployment pipelines, and cloud integration
s.• Proficiency with monitoring and alerting tools (e.g., Datadog, New Relic, AppDynamics
).• Prior experience supporting internal developer platforms or platform engineering team
s.• Exposure to container orchestration (e.g., Kubernetes, EKS, GKE
).• Familiarity with Agile methodologies and ITIL-based incident managemen
t.• Knowledge of scripting (e.g., Bash, Python) for automation and diagnostic
s.• Strong communication and stakeholder coordination skills, especially in remote-first environment
s.
Roles & Responsibilit
ies• Monitor Harness pipelines, delegates, and logs for anomalies using observability tools (e.g., Grafana, Prometheus, ELK, Splun
k).• Respond to support tickets, Slack alerts, and incident reports in real-ti
me.• Assist with delegate upgrades, connector configurations, and onboarding of new servic
es.• Troubleshoot CI/CD pipeline failures and integration issues across cloud platfor
ms.• Collaborate with engineering teams to improve developer workflows and platform reliabili
ty.• Facilitate and coordinate developer enablement activities such as onboarding sessions, documentation updates, and platform usage traini
ng.• Maintain and enhance platform documentation, runbooks, and operational procedur
es.• Participate in Agile ceremonies and contribute to sprint planning and retrospectiv
