SECURITY FRONT DESK RECEPTIONIST

Description

SECURITY FRONT DESK RECEPTIONIST

JOB SUMMARY

The Security Front Desk Receptionist is responsible for providing a safe and secure environment for patients, visitors and staff while managing front desk operations. This role involves greeting and assisting individuals, monitoring access to the facility and responding to security-related incidents.

ESSENTIAL FUNCTIONS OF POSITION

• Greet patients, visitors, and staff in a friendly and professional manner.
• Manage the check-in and check-out process for staff, patients, and guests.
• Answer phone calls, directing inquiries to appropriate personnel.
• Monitor surveillance cameras and alarm systems to detect suspicious activity.
• Control access to the facility by verifying identities and issuing visitor badges.
• Respond promptly to security alarms and incidents, documenting occurrences accurately.
• Collaborate with law enforcement and emergency services when necessary.
• Provide assistance during emergencies, including evacuations and medical incidents.
• Assist patients and visitors with information regarding hospital services and directions.
• Address complaints and concerns with empathy and professionalism, escalating issues as needed.
• Maintain accurate records of visitor logs, incident reports, and daily activity reports.
• Ensure compliance with hospital policies, procedures, and safety regulations.

POSITION REQUIREMENTS

Educational Requirements:

High School Diploma/Equivalent required.

Associate degree or higher in criminal justice, security management, or related field preferred.

Knowledge, Skills and Abilities/Other Requirements Specific to Assigned Area:

• Must have no criminal record.
• Experience in military, industrial security, law enforcement, emergency services, or corrections considered.
• Must be customer service oriented.
• Must possess good verbal and written communication skills. Must have basic computer skills.
• Must be physically and mentally able to assist with the control of violent and/or disruptive patients, visitors and staff.
• Must have full visual, audio, and vocal acuity.
• Must be able to work all shifts, Emergency Response.
• Prior experience in hospital security, customer service, or healthcare environment preferred.

REPORTING RELATIONSHIPS

Supervision Received Reports to the Security Operations Supervisor.

Supervision Exercised None.

INTERPERSONAL RELATIONSHIPS

Directly interacts with all levels of hospital staff, patients, visitors, medical response personnel and law enforcement.

TOOLS/EQUIPMENT USED

• Two-way, multi-channel radio Computer
• CCTV
• Detex System
• Golf cart
• Multi-functin telephone
• Over-head page system
• Fire alarm panel and fire extinguisher

PHYSICAL ENVIRONMENT/WORKING CONDITIONS

• Must be able to handle heavy work involving standing, walking, climbing stairs for long periods of time.
• Must be able to work outside in all types of weather for long periods of time.
• Must occasionally use physical force in performance of required duties.
• Must be able to work in all areas of the hospital including patient care areas.
• Potential for regular exposure to communicable diseases and hazardous materials requiring the observance of standard precautions and safe handling practices.
• The position is primarily based at the front desk of the hospital and may involve standing for extended periods.
• Occasional exposure to challenging situations may occur, requiring a calm and professional demeanor.

This job description identifies the general nature and level of work to be performed. It is not to be considered an exhaustive list of responsibilities, duties or skills required of an incumbent.

Created 9/5/25