Hela's Cantina Bartender

POSITION SUMMARY

Hela’s Cantina Bartenders are responsible for selling food items and mixing, and pouring drinks for guests in Hela’s Cantina.

EDUCATION/EXPERIENCE/SKILLS AND REQUIREMENTS

• Must be at least 21 years of age
• Must have a current Alcohol Awareness Certification
• Bartending experience preferred
• Knowledge of popular beers, alcohol brands, and cocktails required
• Excellent English communication and customer service skills required
• Must be able to organize and prioritize under pressure while maintaining a calm and pleasant demeanor

CONTACTS

INTERNAL: Employees and management staff from all Mt. Rose departments

EXTERNAL: Resort guests

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide excellent and efficient guest service.
• Pour, mix, and serve alcoholic and non-alcoholic beverages with the highest quality and consistency according to Rose standards.
• Using Point of Sale system to take food and beverage orders for guests in a timely manner.
• Accurately record and sell menu items.
• Knowledge of all bar menu items, brand selections, prices, and garnishes.
• Collect accurate payment from the guest and deposit the exact amount of sales.
• Maintain professional uniform and appearance standards.
• Use product knowledge to maximize sales and help guests make drink selections.
• Develop and maintain positive communication and teamwork with co-workers and supervisors.
• Monitor the alcohol intake of guests and make reasonable effort to prevent guests from becoming intoxicated.
• Check guest IDs to confirm guests ordering alcohol are at least 21 years of age.
• Maintain a clean and safe work area.

MARGINAL DUTIES & RESPONSIBILITIES

• Set the example by actively contributing to department and company goals.
• Clarify expectations and seek additional training as needed.
• Build quality into work. Ensure processes are consistent with quality objectives. Be aware of current quality levels versus target levels.
• Develop and achieve departmental/company goals and controls. Make suggestions for improvement in areas of cost reduction, processes, quality and productivity.