What are the responsibilities and job description for the Barista position at Mt. Rose Ski Tahoe?
POSITION SUMMARY
A Barista is a professional who makes and serves beverages such as: coffee, tea, and cocktails. They are responsible for: taking customer orders and payment, sanitizing work areas, and cleaning seating areas and equipment/tools. The barista's responsibilities also include educating customers on the drink menu, making recommendations based on preferences, upselling special items, and taking orders. To be successful in this role, you should have exceptional customer service skills and a vast knowledge of how brewing equipment operates. This role requires the ability to work various shifts.
EDUCATION / EXPERIENCE/ SKILLS AND ABILITY REQUIREMENTS
- Previous work experience as a Barista or Bartender
- Valid Alcohol Awareness Card
- Hands-on experience with brewing equipment
- Knowledge of sanitation regulations
- Flexibility to work various shifts
- Basic math skills
- Ability to gauge customers’ preferences
- Excellent communication skills
CONTACTS
INTERNAL:
- Any and all Mt Rose employees from any department including management staff.
EXTERNAL:
- Various vendors and suppliers of equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet customers as they enter
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages and cocktails by following the recipes
- Serve beverages and prepared food (cookies, pastries and muffins)
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Maintain stock of cups, sugars, and grab and go items
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
MARGINAL DUTIES & RESPONSIBILITIES
- Coordinate and cooperate with other departments as necessary in the completion of the above essential duties.
- Provide information and answer questions about the resort to resort guests.
- Any other duties that may contribute to the cleanliness, orderliness and overall efficiency of the entire operation and all of the tasks contained therein.