What are the responsibilities and job description for the Front Desk Night Manager position at Mt. Olympus Water & Theme Park Resort?
Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Night Manager! Join our team today! Previous experience in Front Desk and Reservations, 1-2 years of experience in Front Desk/Reservation Management preferred . The successful candidate is likely to have a passion for customer service and leadership. Pay Rate up to $20 per hour.
Job type: Full-time, non-exempt
Schedule: 11:00 p.m. - 7:00 a.m.* or 8:00 p.m. - 3:00 a.m. including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.
DUTIES AND RESPONSIBILITIES:
- Reports to the Front Desk Manager.
- Assuring friendly, courteous and accurate check-in and check-out of room guests.
- Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
- Competent knowledge of the property, local attractions and current activities.
- Promote friendly, courteous, superior customer service.
- Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
- Will be responsible for handling a high volume of cash, credit and sales transactions
- Keep front desk area and own station neat, tidy, and clean
- Monitor guest safety and service issues to provide the safest and most customer-oriented environment
- Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
- Act as a main resource for Front Desk and/or Reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Other duties as assigned
REQUIREMENTS:
- Previous Supervisor experience preferred
- Must be able to maintain and present a professional appearance
- A professional attitude is required at all times
- Must be honest and dedicated
- Must be able to maintain confidentiality and be trustworthy
- Exceptional oral and written communication
- Must possess excellent time management skills and strong communication skills
- Must be a team player and able to provide superior customer service
- Must be able to work weekends and Holidays
What We Offer:
- On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Company-wide outings
- Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website
Salary : $17 - $20