What are the responsibilities and job description for the Night Audit Agent position at Mt. Olympus Resort & Theme Park?
Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent! Join our team today!
This position provides superior customer service beyond guest expectations. Front-desk employees are the first person customers speak to or interact with. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Responsibilities for a front-desk often include answering a multi-line phone system and greeting and directing guests, as well as staff. Duties include responding to complaints, service issues and other general questions or concerns as appropriate.
Job type: Full-time, non-exempt
Schedule: 11:00 p.m. - 7:00 a.m.*, including weekends and holidays.
*These hours may vary slightly based on hotel occupancy and department need.
DUTIES AND RESPONSIBILITIES:
-Assuring friendly, courteous and accurate check-in and check-out of room guests.
-Answering the phone professionally, courteously, and responding to questions with accurate and current information. Directing all incoming calls swiftly and correctly.
-Competent knowledge of the property, local attractions and current activities.
-Promote friendly, courteous, superior customer service.
-Taking room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information
-Will be responsible for handling a high volume of cash, credit and sales transactions
-Keep front desk area and own station neat, tidy, and clean
-Monitor guest safety and service issues to provide the safest and most customer-oriented environment
-Responsible for assisting and monitoring of room availability, maintenance and housekeeping issues and communication those to housekeeping in a timely and efficient manner
-Other duties as assigned
REQUIREMENTS:
-Must be able to maintain and present a professional appearance
-A professional attitude is required at all times
-Must be honest and dedicated
-Must be able to maintain confidentiality and be trustworthy
-Exceptional oral and written communication
-Must possess excellent time management skills and strong communication skills
-Must be a team player and able to provide superior customer service
-Must be able to work weekends and Holidays
What We Offer:
- On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Company-wide outings
- Full Time Employees are Eligible for Benefits:
- Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment
For more information about our property, visit our website