What are the responsibilities and job description for the Night Audit position at Marriott Madison South?
Summary: The Night Auditor oversees overnight hotel operations, processes night audit reports, balances daily transactions, and responds to guest needs. This role performs clerical tasks, basic accounting, and ensures a safe, professional environment during third shift hours. |
Key Responsibilities:
- Process night audit reports and balance daily hotel operations in a timely and accurate manner.
- Deliver prompt, courteous service to guests.
- Maintain complete knowledge of hotel systems, including PMS, PBX, key locks, and fire alarm protocols.
- Monitor guest accounts, review credit activity, and take necessary action.
- Adhere to cash handling policies and procedures
- Respond to guest inquiries and emergencies; assist with reservations and room sales, including upselling.
- Complete all tasks outlined in the night shift checklist.
- Maintain a clean, professional appearance and organized work area.
- Stay informed about the hotel’s surrounding area to assist guests.
- Ensure guest confidentiality and handle sensitive information discreetly.
- Foster a positive and professional environment with guests and team members.