Guest Services Rep. Lead

Job Summary: Sells tickets, passes, gift cards & retail items to guests; Act as first contact for guests; Answer a wide variety of questions regarding Skibowl/Mt. Hood area and uses a computerized SOS system for retail and ticket printing; Handles problems/issues pertaining to customer complaints and or comments; Answers telephones; Addresses staff concerns.

Essential Job Functions

• Assist and oversee Guest Services and Employees when Manager is off or unavailable
• Correct and discipline employees as need be when Manager is off or unavailable
• Ability to use computerized SOS system accurately and effectively
• Direct guests to desired locations; answer general information questions accurately
• Answers telephones, voicemails, radios and respond to or transfer calls accordingly
• Set up, stock, clean, and organize retail stores as needed; Inventory as needed
• Complete knowledge of Skibowl, sister companies and surrounding areas
• Able to facilitate and satisfy displeased guests
• Work closely with multiple departments
• Help out in other areas as needed
• Remove garbage around the area

Requirements

• Must display a positive attitude and exhibit willingness to work
• Proficiency with excel/Microsoft Office, Computers, Various software programs
• Retail experience preferred; Resort experience preferred
• Prior cash handling experience, cashier experience, working a till
• Must be willing to adhere to the appearance code of the department
• Must be able and willing to work in a small area for long periods of time
• Must possess or be willing to acquire knowledge of basic resort information.
• Must be able to think creatively to answer unforeseen questions and solve problems
• Must be able to lift 25lbs. if needed
• Must have reliable transportation to and from work
• Must be able to work days/nights; often odd/long hours as well as Holidays/Weekends
• Strong written and oral communication skills
• Requires exercise of judgment within policy guidelines & w/out supervisory approval