Ashore Guest Services Shift Lead

Title:  Shift Lead Guest Services

Department: Hotel Operations

Reporting Relationship: GM and AGM

Job Summery

The Shift Lead for Guest Services  is an experienced and reliable individual. This person will be heavily involved in operations work and will be responsible for performing a number of different duties. The ideal candidate is highly self-motivated, flexible, and excited to learn many different roles at Ashore Hotel and The Inn at Arch Cape. The Shift Lead does room inspections, and ensures hotel operations run smoothly in all areas, including guest services, housekeeping, and maintenance, and will step in where operationally necessary across all departments at both Ashore Hotel and Inn at Arch Cape. 

Duties & Responsibilities 

• Shift lead as needed across the property and departments
• • Guest Services
  • Housekeeping
  • Laundry
• maintains inventory system for all hotel supplies, including food/beverage, front desk, and housekeeping
• Works with GM and AGM to implement goals, projects, and (company standards)
• Respond to all guest communications in a timely manner 
• Assists with training new employees and implementing training plans.
• Ensures guests have a pleasant and memorable experience
• Ensures property, guest rooms, and amenities are held to a high standard and guest-ready

• Troubleshoot, de-escalate and make appropriate decisions for the operations as needed
• Takes guest/staff feedback to management team to improve operations
• Work operationally in housekeeping, maintenance, and guest services 
• Responsible for creating a positive work environment for the team, being a good leader, and fostering teamwork amongst their team members. 

Permission to Play Values These values represent the essential, non-negotiable behavioral standards required for every member of our team:

• Kindness - at the heart of our interactions is showing empathy, warmth, and thoughtfulness to make everyone feel welcomed and valued.
• Respect - valuing others' perspectives, time, and contributions. Showing consideration for guests, coworkers, and the community by upholding high standards, and handling all interactions professionally.
• Team Player - Collaboration is key to creating memorable guest experiences, so team members are expected to be cooperative, supportive, and reliable. Being a team player means pitching in where needed, celebrating others' successes, and contributing to a positive atmosphere.
• Willing to Learn - be open-minded, ready to improve your skills, embrace feedback, and seek opportunities to grow personally and profession

Qualifications

• Experience in guest/customer service
• Supervisory/management experience
• Patience and problem solving skills are necessary to effectively do this job.
• Ability to multitask
• Ability to keep a calm/respectful demeanor amidst chaos and/or handling of difficult situations
• Ability to flex, float to different departments as needed throughout the day
• Facilities experience a plus
• Valid driver's license
• Excellent communication skills.