What are the responsibilities and job description for the Warranty Technical Center, Analyst L3 position at MSX International?
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Join our Warranty Technical Center (WTC) as a Data Analyst and help drive smarter decisions across the automotive warranty lifecycle. This advanced-level role focuses on parts-related warranty analytics, process automation, and strategic reporting that supports supplier recovery, product quality, and operational efficiency.
RESPONISBILITIES | What You’ll Do
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $34.00 to $38.00 hourly based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Join our Warranty Technical Center (WTC) as a Data Analyst and help drive smarter decisions across the automotive warranty lifecycle. This advanced-level role focuses on parts-related warranty analytics, process automation, and strategic reporting that supports supplier recovery, product quality, and operational efficiency.
RESPONISBILITIES | What You’ll Do
- Build and maintain automated reporting pipelines using Alteryx, SQL, and Python for daily, weekly, and ad hoc insights.
- Create dashboards and presentations in Power BI and PowerPoint to visualize warranty trends and part performance.
- Analyze warranty claims data to identify failure patterns, cost drivers, and opportunities for supplier accountability.
- Collaborate with Engineering, Quality, and Procurement teams to translate data into corrective actions.
- Continuously improve data workflows, validation processes, and reporting logic for scalability and accuracy.
- Maintain analytics infrastructure, troubleshoot Python scripts, and support technical environments.
- 3–5 years of experience in data analytics, ideally in automotive, manufacturing, or warranty operations.
- Advanced skills in SQL, Python, Alteryx, Excel, and Power BI.
- Strong ability to synthesize complex data into actionable insights for technical and non-technical audiences.
- Bachelor’s degree in a technical field (Math, Statistics, Computer Science, Information Systems, or related).
- Bonus: Familiarity with warranty systems, parts catalogs, and supplier recovery processes.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $34.00 to $38.00 hourly based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Salary : $34 - $38
