Solutions Leader

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The Solutions Leader is accountable for defining and managing the execution of the Learning Solutions Value Stream solutions strategy. Reporting directly to the Global Value Stream Vice President, the Solutions Leader for EU / Americas collaborates with the Solutions Leader for APMEA to design and deliver the global Solutions Technology Roadmap, ensuring that our solutions are competitive, scalable, and aligned with current and future customer needs.

As an MSX ambassador, the Solutions Leader strengthens MSX’s positioning as a digital player in the automotive industry, leveraging data, AI and digital enablers to create differentiated offerings. The role operates in close partnership with Sales, Delivery, Technology (CTO) and Innovation teams to drive profitable growth across regions and brands.

Key Activities and Responsibilities

1. Strategy, Positioning and Roadmap

• Lead the definition, enhancement and ongoing refinement of the Value Stream USP, ensuring a clear, compelling and differentiated story in the market.
• Own the Solutions & Technology Roadmap in partnership with the Global Value Stream VP and CTO Business Partner.
• Design and maintain the Value Stream capabilities materials for internal and external audiences.
• Stay ahead of industry trends and best practices to identify key innovations and opportunities that can be integrated into the Value Stream solutions.
• Map and integrate AI into solutions to improve efficiency, innovation and profitability.
• Support the MSX Company Innovation Strategy by collaborating closely with the Innovation Team and CTO Team on strategic initiatives and proof‑of‑concept projects.

2. Regional Growth and Market Development

• Co‑shape and support EU and Americas growth strategy, ensuring alignment between Value Stream solutions and regional market needs.
• Provide strategic guidance and expertise in sales and delivery market meetings, ensuring local teams are aligned on the value proposition, roadmap and priorities.
• Represent the Value Stream at the Monthly VS Delivery Meeting, ensuring key delivery insights and performance data inform solution evolution.

3. Sales Partnership and Business Development

• Act as a pre‑sales partner, supporting the Value Stream VP and Global Sales team in defining the strategic selling strategy.
• Be a key contributor to client meetings and proposal support at both executive and operational level, positioning the Value Stream solutions.
• Define and maintain RFQ response frameworks and assets, ensuring consistent, high‑quality responses and reusable proposal materials.
• Oversee the Value Stream Knowledge Base, ensuring that solution content, case studies, best practices and tools are up-to-date, searchable and governed.

4. Solution Ownership and Innovation

• Ensure the definition, development and maintenance of solution parameters, including pricing, configuration, delivery model and performance standards.
• Define the annual plan for solution launches, enhancements and maintenance, aligned with market opportunities and technology roadmap.
• Provide solution ownership and partner management for key solution lines, in alignment with other Solutions Leaders and internal stakeholders.

5. Marketing, Communication and Enablement

• Define, together with Marketing & Communication, the annual Marketing and Communications Plan for the Value Stream, aligned with the company priorities.
• Ensure the creation and maintenance of sales materials to support effective go‑to‑market execution.
• Define and deploy Solutions Training for Delivery and Sales, ensuring teams understand the solution portfolio, value proposition and key use cases.

6. Governance, Compliance and Ways of Working

• Ensure the Solutions team’s compliance with all applicable MSX policies, procedures, and quality standards.
• Foster strong collaboration across functions (Sales, Delivery, Technology, Innovation, Marketing) and across regions, enabling consistent and scalable solution rollout.

Ideal Education / Specific Qualifications / Certifications:

• Bachelor’s Degree or equivalent work experience.
• Certification in Learning and Development (L&D) is preferred.
• Lean or Agile certification is appreciated.

Experience:

• Strong experience in Learning and Development (L&D) and learning technologies.
• Proven experience leading people through change (formally or in a matrix).
• Experience building and managing business networks and strategic partnerships.
• Experience in automotive, mobility or learning solutions.

Knowledge:

• Excellent understanding of current and emerging trends, technologies and market forces affecting the L&D and automotive sectors.
• Knowledge of Lean principles and Agile ways of working.
• Strong understanding of how organizations and global matrix structures work.

Technical Skills:

• Anticipating future trends: Ability to anticipate future consequences and trends accurately and translate them into a clear, actionable roadmap.
• Technologically Savvy: Familiarity with innovative learning technologies and experience using AI to enhance learning solutions.
• Risk Management: Ability to identify potential risks related to solution design, rollout and commercial performance, and propose mitigation actions.
• Solution & Contract Awareness: Ability to understand the commercial framework of solutions, aligning design and delivery to protect MSX’s interests.

Core Skills:

• Strategic Planning: Develops and executes long‑term plans aligned with company goals, market trends and internal capabilities.
• Creativity & Innovation: Delivers creative approaches to identify new sales channels, solution opportunities and improvements.
• Leadership: Inspires, guides and motivates cross‑functional and multicultural teams toward clear objectives.
• Communication: Clear, structured communicator, able to adjust style to both technical and non‑technical audiences, internally and externally.
• Influence & Collaboration: Builds trusted relationships and consensus across regions, functions and seniority levels.
• Problem Solving & Critical Thinking: Breaks down complex issues, evaluates options objectively, and proposes practical, data‑informed solutions.
• Entrepreneurial Mindset: Identifies opportunities for business growth and optimizes go‑to‑market strategies.

At MSX we value:

• Getting it done
• Proving our words with our actions
• Creating a better tomorrow for our clients, every single day
• Fearlessly exploring new roads
• Delivering on our commitments
• Being exceptional teammates

We expect everyone at MSX to:

• Be decisive, solution‑oriented and results‑focused.
• Hold themselves and others accountable to commitments.
• Focus on delivering great outcomes for internal and external customers, challenging constructively when better solutions exist.
• Overcome challenges with positivity and creativity.
• Be adaptable and open to change, and motivated to explore new and improved ways of working.
• Support teammates by sharing experience and knowledge, and by giving and receiving honest feedback.

We expect the Solutions Leader specifically to:

• Act with customers in mind; establish and maintain effective relationships with customers and gain their trust and respect.
• Be able to effectively cope with change, make decisions with incomplete information, and handle risk and uncertainty.
• Demonstrate sound judgment around which creative ideas to pursue and how to manage the creative process of others.
• Be clearly future‑oriented, constantly scanning the market for trends, innovations and new opportunities.
• Show a strong drive for results, consistently pushing for achievement of goals.
• Help people learn, build awareness, agreement, cooperation and a unified sense of purpose and accountability in multi‑cultural teams.
• Bring a systematic and structured approach to planning and execution.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.