What are the responsibilities and job description for the Implementation Specialist position at MSX International?
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
At MSX you’ll be shaping how dealerships deliver exceptional customer experiences. You’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact.
If you’re energized by technology, enjoy helping others succeed, and want a career where every day is different, this role is for you.
Make a Difference
As a Implementation Specialist at MSX, you will be on the frontlines helping dealerships adopt and maximize technology, driving better customer satisfaction and operational efficiency across your region.
This role is perfect for someone who loves building relationships, enjoys problem solving, and takes pride in helping teams succeed with new technology.
What You’ll Do
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
At MSX you’ll be shaping how dealerships deliver exceptional customer experiences. You’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact.
If you’re energized by technology, enjoy helping others succeed, and want a career where every day is different, this role is for you.
Make a Difference
As a Implementation Specialist at MSX, you will be on the frontlines helping dealerships adopt and maximize technology, driving better customer satisfaction and operational efficiency across your region.
This role is perfect for someone who loves building relationships, enjoys problem solving, and takes pride in helping teams succeed with new technology.
What You’ll Do
- Be the expert: Guide dealerships through installation, training, and adoption of the FSR tool.
- Coach and mentor: Empower dealership staff to confidently use FSR and get the most out of it.
- Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
- Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
- Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success.
- Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.
- A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights).
- Confidence in communicating with all levels of dealership staff.
- Experience in customer service, training, or dealership operations.
- Comfort with technology, data analysis, and creating clear action plans.
- A natural teaching mindset—always looking for ways to make things better.
- 2 years of customer-facing or coaching/training experience.
- A college degree (or are currently working toward one).
- Background in teaching, training, or coaching.
- Experience working in fast-paced, independent roles where you set the tone for success.
- Strong organizational skills and a proactive mindset.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.