What are the responsibilities and job description for the Driver/Warehouse/Inventory Specialist position at mSupply?
Let’s unpack this – Who are we?
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com.
About T.A. Gentry Supply
T.A. Gentry Supply has a long-standing reputation for being a leading provider of wholesale plumbing supplies, and kitchen and bath products. Their mission has always been to provide exceptional service at a competitive price, which is still embedded in the company’s culture today. Over the years, the company has expanded and currently has showrooms in Holland, Kalamazoo and Lansing to provide in-person design expertise and service. For more information, visit gentrysupply.com.
T.A. Gentry Supply has a long-standing reputation for being a leading provider of wholesale plumbing supplies, and kitchen and bath products. Their mission has always been to provide exceptional service at a competitive price, which is still embedded in the company’s culture today. Over the years, the company has expanded and currently has showrooms in Holland, Kalamazoo and Lansing to provide in-person design expertise and service. For more information, visit gentrysupply.com.
Summary: The Driver / Warehouse Associate is responsible for the delivery of merchandise to and from customers, vendors, and other branches or locations, as directed, with the use of a company vehicle. This role processes, handles, ships, receives, transfers, stocks, picks, and pulls products for customers and vendors for all incoming or outgoing merchandise and freight. This role works in all departments within the warehouse related to product incoming and outgoing tasks. Additionally, this role is responsible for delivering excellent customer service, using company tools, vehicles, and equipment properly, and adhering to all safety policies, procedures, and guidelines.
THE RESPONSIBILITIES
Customer Interaction
- Provides excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
- Promptly responds to customer inquiries via phone, email, or fax with courtesy in a professional demeanor
- Establishes and maintains professional business dealings with customers and vendors at all times
- Supports valued business relationships in all dealings with related departments, aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution
Driving
- Responsible for safe, timely, accurate, and efficient product deliveries.
- Delivers and transfers merchandise to and from customers, vendors, branch locations, or other locations as directed by their supervisor.
- Responsible for accurately checking all products as loaded and/or unloaded by the driver against the paperwork associated with the delivery.
- Report any delays to your supervisor throughout the day.
- Responsible for checking in with the supervisor before and after each departure or arrival at the branch, and after each delivery drop-off or pickup while on the road.
- Responsible for following all procedures associated with deliveries
- Confers with the supervisor before departure to determine the proper form of payment for any COD order.
- Responsible for securing all products in the vehicle properly to prevent shifting or damage to the product before departure and throughout deliveries as needed.
- Carries the DOT Medical Certification card and a valid Driver’s License on their person at all times.
- Ensures DOT Medical Certification and Driver’s License validity, and ensures notification to the manager of any expirations or relinquishments of each. Ensures timely re-validation of both certification and license. Understands that failing to maintain valid certification and licensing can jeopardize work continuity.
- Maintains the good condition, maintenance, cleanliness, and general upkeep of vehicle as well as reports any issues to their supervisor.
- Performs a daily vehicle inspection before departure to ensure vehicle safety, legal, and operational standards.
- Performs proficient use of electronic devices, including mobile phones and GPS.
Warehouse
- Responsible for general warehouse work as directed, including working in any and all departments within the warehouse relating to incoming or outgoing product.
- Assists shipping, receiving, transfers, unloading trucks, checking in merchandise, matching purchase orders to packing slips.
- Move materials and items from receiving or transfer areas to shipping areas or stock locations as designated
- Sorts and places products on racks, shelves, or in bins according to a predetermined sequence, such as size, type, style, color, or product code.
- Fills sales orders or transfers for product and distributes items
- Organizes warehouse and work areas to maintain order at all times
- Responsible for the cleanliness of their work area
- Ensures the warehouse is accessible and safe for employees and customer traffic
- Performs aisle responsibilities as assigned
- Understands and handles bills of lading and ensures proper procedure for notation of exceptions
- Adequately and safely operates warehouse equipment
Inventory Control
- Mark the product or orders with identifying information using the appropriate method
- Assists in the counting of physical inventory as needed.
- Responsible for following procedures relating to checking and double-checking merchandise and proper error reporting.
- Responsible for inspecting all products handled for damage and properly notifying a supervisor in the event a damaged product is found.
- Responsible for reporting inventory and location discrepancies.
Safety
- Adheres to all safety policies, procedures, and guidelines.
- Acts upon unsafe conditions quickly as needed.
- Adequately wears all proper safety equipment and gear.
- Responsible for following all safety requirements on construction job sites or when working around cranes, including wearing a hard hat or other safety gear when required.
- Ensures proper operation and safety inspections on material handling equipment.
- When loading vehicles, secures all products in the vehicle properly to prevent shifting or damage to product.
- Utilizes safe work processes and compliance with company safety procedures, including compressed gas tank handling.
General
- Performs facilities or vehicle maintenance duties as needed.
- Checks in with supervisor on arrival and prior to departure each day as well as before and after breaks and lunch each day.
Other
- Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements
- Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.
Job Requirements
- 3 or more years’ experience with driving, warehousing and related functions
- High School diploma or its GED equivalent
- 1 year or more experience with driving, warehousing, and related functions
- Valid Chauffer’s License
- Satisfactory DMV report plus driver insurability
- Valid minimum 1-year DOT certification
- Demonstrates ability and willingness to safely operate warehouse equipment
- Aptitude for mathematical operations and numerical analysis
- Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
- Aptitude for mathematical operations and numerical analysis
- Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
Physical Requirements
- 7-10 hours worked per day; up to 40-43 hours worked per week
- Bending 1-3 hours per day
- Climbing into and out of the truck bed 1-3 hours per day
- Climbing ladders or stairs 1-3 hours per day
- Climbing on and off fork trucks 1-3 hours per day
- Climbing or balancing 1-3 hours per day
- Driving Big Joe 1-3 hours per day
- Driving Forklift 3-6 hours per day
- Lifting or carrying up to 50 pounds, 3-6 hours per day
- Lifting or carrying up to 100 pounds, 1-3 hours per day
- Pushing / Pulling up to 300 pounds,1-3 hours per day
- Reaching 6-8 hours per day
- Reaching above the shoulder 6-8 hours per day
- Repetitively using foot motion for driving 1-6 hours per day
- Sitting 3-8 hours per day
- Squatting 1-3 hours per day
- Standing 3-6 hours per day
- Stooping, kneeling, crouching or crawling 1-3 hours per day
- Twisting (at waist) 0-1 hours per day
- Using close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Using fingers, hands, and arms to feel and touch 6-8 hours per day
- Using hands and arms 6-8 hours per day
- Using hearing to talk and listen 3-8 hours per day
- Using vision to drive 3-8 hours per day
- Walking 3-6 hours per day
