What are the responsibilities and job description for the Senior Collections Specialist position at MSR Technology Group?
About the Company
MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row.
About the Role
We have an urgent need for Collector (Spanish Speaking), and this is an Onsite role in Fort Worth, TX.
Responsibilities
- To collect payments or offer payment solutions on past due accounts in an effort to reduce losses.
- Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts.
- Discuss and make arrangements for qualifying customers when needed.
- Be a consultant to our customers while providing them with an exceptional customer experience.
- Collect delinquent payments from customers via phone pay, Quick Collect, and mail, while adhering to regulatory requirements.
- Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
- Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken.
- When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means (including, but not limited to the following actions):
- Updating customer demographic information
- In depth location of customers via internet resources
- Appropriate usage/assignment of vendors (skip trace vendor, repo vendor)
- Present recommendations to management regarding the final resolution for un-collectible accounts.
- Offer feedback and recommendations on processes currently in place and training reference materials.
Qualifications
- 2 years of Collections experience preferred
- 1 year of skip tracing experience is preferred
Required Skills
- Spanish Speaking
- Customer Service Focused
- Driven & Self-Motivated
- Team Player
- Strong verbal and written communication in Spanish
Pay range and compensation package: $21.50 - $22 per hour on W2 with benefits
Long Term Contract
Equal Opportunity Statement
EOE
If you have the above skills/experience, please share your resume in confidence to:
Recruiter Name: Sravan
Email: sravan@msrtechnologies.com
Salary : $22 - $22