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Incident Manager

MSR Technology Group
Mount Laurel, NJ Full Time
POSTED ON 4/30/2026
AVAILABLE BEFORE 5/29/2026

Incident Manager

Mount Laurel, NJ or West Chester PA

Full-time

Must Have Technical/Functional Skills

Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication

Roles & Responsibilities

Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms.

  • Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large scale change events.
  • Creating scripts in ELK, Grafana, AppDynamics, COP
  • Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues
  • Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents
  • Eliminating manual tool navigation for IM and Alert teams
  • Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts

Salary.com Estimation for Incident Manager in Mount Laurel, NJ
$118,305 to $151,343
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