What are the responsibilities and job description for the Service Coordinator position at MSI Viking?
MSI Viking is a leading supplier of precision measuring technologies known for our consultative and collaborative approach. We understand our customers' unique needs and provide tailored solutions to meet them. With a wide range of metrology products, ISO 17025 accredited calibration services, dimensional inspection, repair services, and custom-engineered solutions, MSI Viking delivers excellence in precision measurement.
We are currently seeking a skilled and customer-focused Customer Service Coordinator to join our team. In this role, you will manage customer inquiries, resolve customer issues, and ensure customer satisfaction. You will serve as our customers' main point of contact and work closely with our sales and technical teams to provide a seamless customer experience.
Duties/Responsibilities:
- Give status updates to customers
- Process customer purchase orders and create work orders
- Quote and schedule on-site jobs
- Schedule Calibration of Field Service Standards
- Maintain Standards Cage in the Greer office
- Invoice work orders
- Order new and replacement standards as needed
Education and Experience:
- 2-4 years scheduling/coordinating experience preferred
- Basic computer skills; Microsoft Windows, Excel, Word, and data entry
- High School Diploma or GED equivalent certification
- Excellent communication skills (internal and external)
- Excellent organizational skills
- Ability to multi-task and work through interruptions
- Must be able to sit at a computer for 8-10 hours a day
- Able to lift up to 50lbs.
- Bending, kneeling, standing, grasping objects required
- Competitive pay based on skills and qualifications
- Medical, dental, disability, and life insurance
- 401k with Company match
- Paid vacation and company holidays
- Continuing Education Opportunities