What are the responsibilities and job description for the Service Coordinator (Parts & Service) position at Henis Group?
Service Coordinator (Parts & Service)
Location: Greenville, SC
Schedule: Monday – Friday (Standard Business Hours)
Compensation: $22.00 – $25.00/hour (based on experience)
Position Type: Full-Time
About the Opportunity
Our client, a leading provider of commercial door and dock solutions, is seeking a Customer Service – Parts & Service Specialist to support their Greenville, SC office.
This is a hands-on, detail-oriented position that plays a critical role in supporting both customers and field technicians. The role has evolved beyond a traditional customer service function, focusing heavily on parts coordination, quoting, and service support to improve overall operational efficiency and customer experience.
What You’ll Do
- Generate service and parts quotes, including material markups and labor estimates
- Source vendor pricing and coordinate with suppliers
- Create and process purchase orders in a timely manner
- Communicate directly with customers and internal technicians to support service needs
- Follow up on open quotes and ensure timely conversion to orders
- Assist with receiving, inspecting, and organizing incoming parts and equipment
- Maintain accurate documentation and ensure smooth workflow across service operations
What We’re Looking For
- 2 years of experience in estimating, quoting, or service-related support (industrial, commercial, or similar environment preferred)
- Strong analytical and math skills with high attention to detail
- Ability to read and interpret technical drawings or job scopes
- Comfortable working both independently and collaboratively
- Strong communication skills with a customer-first mindset
- Experience in service, parts, or operations support within industrial, construction, or mechanical environments preferred
- Exposure to vendor coordination, purchasing, or supply chain processes preferred
Why This Opportunity
- Stable, well-established organization with strong industry presence
- High-impact role supporting both customers and field operations
- Opportunity for growth, with additional hires planned in the near future
- Team-oriented environment with a mix of office and operational exposure
Salary : $22 - $25