What are the responsibilities and job description for the Front Desk Receptionist position at MSI Credit Solutions?
The Front Desk Receptionist will serve as the first point of contact for visitors and callers, supporting a medium-sized team by managing front desk operations efficiently. Reporting to the Office Manager, HR Manager, Operations Manager, and Reception Supervisor, this role requires handling a variety of administrative and customer service tasks using proprietary CRM, standard office suite applications, and appointment scheduling software. The position is based onsite with no travel required.
Responsibilities
- Greet and assist visitors promptly and courteously
- Handle incoming phone calls and direct them appropriately
- Schedule and manage appointments for team members
- Enter and maintain accurate data in relevant systems
- Provide frontline customer support and address complaints
- Manage incoming and outgoing mail
- Maintain organized records and documentation
- Provide information to internal and external stakeholders
- Coordinate with facility management for smooth operations
Preferred Qualifications
- 1 years experience in administrative support roles
- High School Diploma or equivalent
- Proficiency with Microsoft Office and appointment scheduling software
- Strong customer service and communication skills
- Excellent time management and multitasking abilities
- Professional telephone etiquette and data entry skills
- Effective problem-solving capabilities
Salary : $45,000 - $55,000