Branch Manager

We’re redefining what exceptional at-home care looks like. Rooted in compassion and driven by innovation, our mission is to empower individuals to live with dignity, independence, and joy in the comfort of their own homes — while creating meaningful career opportunities for caregivers who share our commitment to people-centered support. By combining thoughtful technology, above-market compensation, and ongoing training with a culture that puts care teams first, we ensure every member of our community — clients, families, and employees alike — feels supported, valued, and equipped to thrive.

The Branch Manager will be a strategic and operational leader responsible for the performance, business development, and regulatory compliance of this branch. This role ensures high-quality service delivery, strong financial results, and high employee engagement. Acting as the face of the organization locally, the Branch Manager will foster a culture of quality, collaboration, compliance, and community. Responsible for achieving and maintaining exemplary standards in the care of our clients and our referral sources. Manages client services, workforce operations, and execution to deliver outstanding care while driving efficiency and growth.

Key Role Details:

1. Role Focus: Strategic and operational leader running a Personal Care Services (PCS) Medicaid branch in Missouri — NOT traditional home health/skilled nursing. Full P&L owner managing operations, business development, regulatory compliance, and team leadership.
2. Regulatory Compliance Required: Direct accountability for Missouri DHSS, DSDS, and MMAC requirements. Must obtain Designated Manager certification within 6 months if not already certified.
3. Experience Level: 5 years in personal care, home health, or hospice with 1-2 years managing/recruiting a team. Must have prior Medicaid and personal care experience (NOT just skilled home health with RNs/LPNs). Prior business development experience preferred.
4. Key Responsibilities: Full P&L ownership, team recruitment/retention, community-based business development and referral source building, client satisfaction oversight, and financial management (budgets, A/P, A/R, KPIs).
5. Ideal Candidate Profile: Entrepreneurial, metrics-driven leader comfortable with ambiguity and fast-paced growth environments. Must be mission-driven with strong community presence mindset — this role is the "face of the organization" locally and requires active fieldwork (client visits, community events, team check-ins).