What are the responsibilities and job description for the Remote Customer position at MSCI Inc.?
We are seeking a dynamic and customer-focused individual to join our Customer Service team at MSCI Inc. This role plays a crucial part in ensuring client satisfaction and maintaining strong relationships with our customers in the Financial Services industry.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide information about products and services, resolve customer complaints, and process orders
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure seamless customer experience
- Identify and escalate priority issues to the appropriate team members
Qualifications:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-centric approach
- Ability to multitask and prioritize in a fast-paced environment
- Previous experience in customer service or a related field is preferred
- Proficiency in Microsoft Office and CRM software
