What are the responsibilities and job description for the Appraisal Coordinator position at Msc Services Llc?
Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Role Overview
The Appraisal Coordinator is responsible for using professional customer service, communication and negotiation skills to successfully perform quality control review of a valuation order (appraisal/mortgage product) in order to deliver a quality product to our customer and serve as a liaison between clients and vendors, including appraisers and real estate professionals. This individual will work independently to manage varying order volumes, resolve problems and adapt to changing situations.
Essential Duties: In addition to related job duties as assigned, this position will:
Assist Processors, Underwriters, Loan Officers and Brokers in tasks associated with the appraisal ordering and manage conditions.
Review and manage the active pipeline for appraisal orders that require reassignment, are declined, need action taken, past due, etc.
Review and manage the active pipeline with the VA portal
Maintain reports to track appraisal assignments from order date to final completion
Maintain workflow efficiency through appraisal platform
Maintain communication with appraisers through vendor management
Track invoices to ensure appraisal payments
Negotiate fees and/or turn times with appraisers when necessary
Perform other duties and special projects as assigned
Qualifications, Experience & Knowledge
1 year of appraisal/ mortgage industry experience
High School Diploma or equivalent required
Demonstrate attention to detail and a high level of accuracy
Organized with the ability to multi-task in a fast-paced environment
Solid computer skills required, working knowledge of Microsoft Office to include Excel
Excellent customer service and communication skills
Strong organizational and time management skills are a must
Must be a team player, self-motivated and possess a positive attitude
Must have excellent attendance
Able to interact effectively with internal and external contacts
Ability to use good judgment and adapt to change
Confidentiality is required due to the sensitivity of information handled
Physical Requirements
Stationary position; prolonged periods at a desk and working on the computer.
Occasional movement about inside the office to walk to offices and office machinery.
Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.
MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status. MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function, should contact Human Resources.
