What are the responsibilities and job description for the Late Stage Collector position at Msc Services Llc?
Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
About MSF
MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.
Late-stage collectors, often referred to as debt collectors or collection agents, are professionals who work in the later stages of the debt collection process. Their primary responsibility is to recover overdue payments from individuals or businesses who have not fulfilled their financial obligations. Here is a general overview of the job description for late-stage collectors.
- Initiate contact with individuals or businesses who have outstanding debts, using various communication channels such as phone calls, emails, or letters.
- Work with debtors to negotiate and establish realistic repayment plans based on their financial situation.
- Clearly communicate information regarding the outstanding debt, including the amount owed, due dates, and any applicable fees or interest.
- Respond to debtor inquiries and provide assistance in understanding the terms of the debt and available repayment options.
- Maintain detailed and accurate records of all interactions with debtors, including conversations, agreements, and any relevant information.
- Ensure compliance with local, state, and federal regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
- If necessary, escalate cases to legal or senior collection professionals when standard collection methods are unsuccessful.
- Conduct collections in a professional and ethical manner, treating debtors with respect and adhering to industry standards.
- Achieve individual and team targets for debt recovery, call volumes, and other performance metrics.
- Regular, reliable and predictable attendance is an essential function of this position.
- Resolves customer inquiries and issues through phone, email, and chat interactions.
Qualifications, Experience & Knowledge
- Strong negotiation and communication skills.
- Knowledge of debt collection laws and regulations.
- Ability to handle challenging and sensitive conversations with debtors.
- Attention to detail in documenting and recording information.
- Familiarity with collection software and systems.
- High school diploma or equivalent; some positions may require additional education or certifications.
- Previous experience in debt collection or a related field is often preferred
Physical Requirements
- Stationary position; prolonged periods at a desk and working on the computer.
- Occasional movement about inside the office to walk to offices and office machinery.
- Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.
