Vice President of Customer Success & Sales

About the Role

We are seeking a strategic and results-driven Vice President of Customer Success & Sales to lead revenue growth, customer retention, and client experience initiatives. This executive leader will oversee both the Sales and Customer Success organizations, ensuring alignment across the customer lifecycle — from acquisition through expansion and renewal.

The ideal candidate is a strong commercial leader with deep experience scaling SaaS, technology, or B2B service organizations while building high-performing teams and long-term customer relationships.

Key Responsibilities

Revenue Growth & Sales Leadership

• Develop and execute sales strategies to achieve revenue and growth targets.
• Lead business development, pipeline management, forecasting, and deal execution.
• Build scalable sales processes and performance metrics.
• Identify new market opportunities, partnerships, and expansion channels.
• Collaborate with Marketing and Product teams to optimize go-to-market strategies.

Customer Success Leadership

• Own customer retention, satisfaction, adoption, renewals, and expansion revenue.
• Design and implement customer success frameworks and lifecycle programs.
• Drive customer advocacy, NPS improvement, and strategic account growth.
• Ensure exceptional onboarding, engagement, and support experiences.
• Establish KPIs focused on churn reduction and customer health.

Team Management & Strategy

• Recruit, mentor, and develop high-performing Sales and Customer Success teams.
• Foster a customer-centric and performance-driven culture.
• Align cross-functional departments around customer and revenue objectives.
• Present business insights, forecasts, and strategic recommendations to executive leadership.

Qualifications

• 10 years of leadership experience in Sales, Customer Success, or Revenue Operations.
• Proven success leading high-growth B2B or SaaS organizations.
• Strong experience managing enterprise accounts and strategic partnerships.
• Demonstrated ability to scale teams and exceed revenue targets.
• Exceptional communication, negotiation, and executive presence.
• Data-driven mindset with strong analytical and operational skills.
• Bachelor’s degree required; MBA preferred.

Preferred Experience

• SaaS, AI, technology, or digital platform experience.
• Experience leading global or remote teams.
• Familiarity with CRM and customer success platforms (Salesforce).

What Success Looks Like

• Increased ARR and pipeline growth
• Improved customer retention and expansion revenue
• Stronger customer satisfaction and engagement metrics
• High-performing, aligned Sales & Customer Success teams
• Own Book of Businsess and Lead by Example