What are the responsibilities and job description for the Technical Recruiter position at MS Shift, Inc.?
About the Role
We are seeking an experienced SaaS Recruiter to attract, source, and hire top talent across all functions — including Sales, Customer Success, Engineering, Product, and Operations — for our rapidly growing hospitality SaaS platform. The ideal candidate has deep experience recruiting for technology and SaaS roles, thrives in a fast-paced environment, and can partner closely with department heads to build high-performing teams that align with our culture and mission.
Key Responsibilities
- Partner with leadership to understand hiring goals, team structures, and role requirements across all SaaS departments.
- Source, screen, and manage the full-cycle recruiting process for technical and non-technical roles (engineering, onboarding, customer success, and sales).
- Build and maintain a strong talent pipeline using LinkedIn Recruiter, Indeed, and niche SaaS-specific job boards.
- Conduct initial interviews, evaluate cultural and technical fit, and coordinate with hiring managers for final rounds.
- Create job descriptions and KPIs tailored to SaaS and startup environments.
- Manage candidate experience to ensure timely communication, feedback, and professionalism at every stage.
- Utilize ATS (e.g., Lever, Greenhouse, or Workable) to maintain accurate candidate data and recruiting metrics.
- Partner with HR and operations to ensure smooth onboarding for new hires.
- Track recruitment analytics and provide weekly reports on time-to-fill, source performance, and hiring funnel health.
- Stay current with hiring trends, salary benchmarks, and best practices in SaaS talent acquisition.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 5 years of recruiting experience with at least 2 years in SaaS or technology recruiting.
- Proven success hiring for roles in Engineering, Product, Sales, or Customer Success.
- Experience using ATS and CRM systems (e.g., Lever, Greenhouse, Workable, or BambooHR).
- Strong understanding of SaaS business models, recurring revenue structures, and role KPIs.
- Exceptional communication and negotiation skills.
- Ability to thrive in a fast-moving, scaling environment.
- Familiarity with AI-assisted sourcing tools (e.g., HireEZ, SeekOut, or LinkedIn AI Recruiter) is a plus.
KPIs / Success Metrics
- Average time-to-fill by department.
- Quality of hire (measured by 90-day retention and hiring manager satisfaction).
- Candidate pipeline growth and conversion rates.
- Offer-acceptance ratio.
- Hiring cost per role.
- Recruiting process efficiency and automation improvements.
Salary : $70,000 - $85,000
