What are the responsibilities and job description for the Customer Service & Account Coordinator position at Mrs. Clark's Foods?
Description
The Customer Service & Account Coordinator serves as a key liaison between Mrs. Clark’s and its customers, ensuring seamless order execution, data accuracy, and proactive account management. This role is responsible for supporting customer relationships while partnering cross-functionally with Planning, Production, and Warehouse teams to deliver best-in-class service and operational efficiency.
This position plays a critical role in maintaining system integrity, managing inventory alignment with customer demand, and driving continuous improvement in customer-facing processes.
Key Responsibilities
Customer & Account Management
- Serve as primary point of contact for assigned customer accounts
- Build strong relationships through proactive communication and responsiveness
- Manage account complexities, including unique customer requirements, order patterns, and service expectations
- Anticipate customer needs and provide solutions that support long-term partnership growth
Order & System Execution
- Enter, manage, and monitor customer orders across internal systems and customer portals
- Ensure accuracy and timeliness of all order-related data
- Execute updates across planning systems, ensuring alignment between customer demand and internal operations
- Troubleshoot and resolve order discrepancies, delays, or service issues
Inventory & Demand Coordination
- Monitor inventory levels tied to customer demand and forecasts
- Identify and address slow-moving or excess materials in collaboration with customers and internal teams
- Partner with Planning and Production to align supply with customer requirements
- Support initiatives to improve inventory turns and reduce waste
Data Integrity & System Accuracy
- Maintain accurate and up-to-date data across ERP systems, planning tools, and customer portals
- Validate and cross-check information to ensure consistency across platforms
- Support continuous improvement of data processes and reporting accuracy
Process Ownership & Continuous Improvement
- Own and evolve business routings, including post-event tracking, performance updates, and SOP documentation
- Identify gaps in processes and implement improvements to enhance efficiency and customer experience
- Support KPI tracking and reporting related to service, order accuracy, and fulfillment performance
Cross-Functional Collaboration
- Partner with Warehouse, Production, Quality, and Planning teams to ensure customer expectations are met
- Communicate customer priorities and changes to internal stakeholders
- Support issue resolution through coordinated problem-solving
Requirements
Qualifications:
- 2 years of experience in customer service, supply chain, logistics, or account coordination
- Experience working in a manufacturing or distribution environment preferred
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
- Proficiency in ERP systems, Microsoft Excel, and customer portals
- Excellent communication, problem-solving, and organizational skills
- Ability to analyze data and make informed decisions
Benefits:
- Health, Vision, & Dental Insurance- eligible after 90 days
- Vacation, paid sick days/PTO- begin accruing at 90 days
- 401(k), with company matching
- Life Insurance
- Flexible Spending Account / Health Savings Account
- Short-Term Disability and Long-Term Disability Insurance
- Paid Holidays