What are the responsibilities and job description for the Patient Coordinator/Customer Service position at Diabetic Equipment and Supplies?
Patient Coordinator/Customer Service
Diabetic Equipment and Supplies – Johnston, IA
Job description
Diabetic Equipment and Supplies (DES) is Iowa’s only diabetic supplier serving those living with diabetes. At DES our goal is to increase the quality of life for our diabetic patients by providing the highest quality customer service levels in the industry. We do this while maintaining a family like atmosphere in our office.
Why work at DES? While our goal is centered around providing the best service for our patients, we strive to maintain a fun, laid-back but accountable culture.
Core Values: Accountability, Integrity, Encouragement, Collaboration, Empathy & Transparency.
Seeking spirited people who enjoy enhancing patient lives to support our growing Company.
Summary
This position supports the company's philosophy of patient centered care by coordinating excellent customer service to patients. As the gateway to the organization our Patient Care Team builds relationships with insurance companies, providers, suppliers and the initial relationship with the patients. Patient Care Team members will also back up the Office Support team and take calls.
Job/Position Specific Duties
- Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
- Coordinates Patient, Medical and Insurance records in a timely manner to ensure prompt delivery and payment for medical equipment and supplies.
- Enters orders accurately and according to defined policies and insurance restrictions.
- Handles routine Patient questions as they arise and forwards questions requiring research to the appropriate staff.
- Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
- Adherence to standards of business conduct and compliance.
Qualifications and Skills
- Strong Communication skills, both verbal and written.
- Proficiency in using phone systems and handling multiple phone lines.
- Attention to detail and accuracy in data entry and record keeping.
- Excellent organizational skills to maintain patient records.
- Ability to multi-task, work well under pressure and work in a fast-paced environment.
- Knowledge of basic computer software, and the ability to learn billing software and electronic medical records required.
- Communicates well with patients and medical staff.
- Prior experience in fast paced service industry or customer service role preferred.
- Prior experience in a medical office setting preferred (not required).
Benefits
A satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
- Competitive salaries and benefits (Health, Dental, and Vision)
- Quarterly profit share
- Flexibility and balance
- Development opportunities
- Appreciation and recognition
- Community engagement
Job Type: Full-time
Salary: $18.00 - $22.00 per hour
Benefits:
- Profit Sharing
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year
Language:
- Spanish (Preferred, Not required)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Flextime
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Work Location: In person
Salary : $18 - $22