Account Supervisor

Job Description

The Account Supervisor role is responsible for the relationship between the agency and day-to-day clients, providing strategic guidance to clients, managing the account team’s performance and cultivating strong client relationships to encourage new and repeat business. The Account Supervisor demonstrates thinking across the client’s line of business and not just on their teams’ assigned projects. They act as a trusted advisor and partner to the client.

The Account Supervisor has expert marketing skills, the ability to anticipate needs, is an experienced executor and has the confidence to express and author informed opinions.

Responsibilities

• Manage the execution of numerous multi-channel marketing and advertising communications programs that have a focus on CRM, including Direct Mail, Email, and Website. Projects can also include Social, Display, and other marketing communications.
• Partner with analytics and strategy teams to interpret data, identify key insights and monitor campaign performance. Also create test plans, strategies and recommendations for your lanes of business.
• Writes clear, powerful, insight driven creative briefs, presentations, and other strategic documents.
• Guide the team and collaborate across the agency to drive creative and innovation.
• Responsible for status and keeping key internal folks and clients updating on the status of all program activities.
• Responsible for budget management.
• Master a strong knowledge of the client’s products, branding and style guide.
• Nourish and safeguard the client relationship, maintaining contact and building rapport at various levels in the organization.
• Demonstrate strong collaboration, communication skills, across the entire team.
• Periodic out of town travel to attend press checks or client events.
  
  

Education & Experience

• Minimum four years’ experience leading projects and accounts. Must have agency experience.
• Experience managing CRM campaigns end-to-end through strategy to execution with an added bonus for having experience managing social display media.
• Experience in reviewing analytics reports understanding key metrics with the ability to analyze, interpret, and assess strategic impact for current programs.
• This person will have a sense of urgency, attention to detail, and the ability to work under very tight deadlines while managing multiple projects when needed. Must be extremely organized, detailed and accurate.
• Skilled at writing decks and presentations. Strong business writing, communication, and interpersonal skills.
• Proactive, self-starter who can work as part of a team primarily and independently when needed.
• Highly skilled in building and managing project schedules and timelines.
• Solution oriented problem-solving approach.
  
  

MRM//McCann is an EEO/AA employer and does not discriminate on the basis of race, color, religion, creed, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state, or local law. MRM//McCann participates in e-Verify.