What are the responsibilities and job description for the Deposit Operations Manager position at MRISpokane?
Deposit Operations Manager
Location: East Texas (On-site)
Overview
The Deposit Operations Manager is responsible for overseeing the day-to-day operations of centralized deposit functions, including the call center, deposit operations bookkeeping, and document imaging. This role leads a highly tenured team and focuses on operational excellence, process improvement, regulatory compliance, and service quality while maintaining a strong, people-first culture.
This position is a key leadership role within the organization and carries senior-level responsibility for optimizing workflows, improving efficiencies, and partnering with internal stakeholders to modernize back-office operations.
Key Responsibilities
Leadership & Operations
Lead and oversee all centralized deposit operations, including:
Call Center operations across two locations
Deposit operations bookkeeping (ACH, wires, debit cards, returns, exception processing, non-post items, returned mail)
Document imaging
Manage and support department managers and supervisors, ensuring teams are properly staffed, trained, and supported.
Foster a collaborative, stable, and respectful work environment for a highly tenured team.
Ensure operational continuity while identifying opportunities for improvement and scalability.
Process Improvement & Technology
Evaluate existing workflows to identify efficiencies and “low-hanging fruit” for improvement.
Partner with internal automation and technology teams to identify processes suitable for robotic process automation (RPA/bots).
Act as a business owner for departmental processes, helping define, test, and implement automation solutions.
Maintain awareness of emerging operational technologies and recommend enhancements where appropriate.
Compliance & Risk Management
Ensure compliance with all applicable regulations, including BSA, CIP, ACH rules, wire regulations, and other deposit-related requirements.
Maintain current knowledge of regulatory changes and ensure timely implementation across applicable operational areas.
Support internal and external audits and ensure adherence to audit and compliance standards.
Strategy & Financial Management
Assist senior leadership in developing and implementing deposit operations policies, procedures, and objectives.
Manage departmental budgets and ensure operations align with financial, strategic, and service goals.
Participate in cross-functional committees and special projects as assigned.
Culture & Communication
Serve as a culture carrier who balances innovation with respect for established teams and processes.
Communicate effectively to gain buy-in for change initiatives without disrupting team morale.
Promote continuous learning, professional development, and ethical standards across the department.
Ideal Candidate Profile
Broad, hands-on knowledge of deposit operations (not siloed experience).
Experience managing multi-function back-office teams.
Strong eye for operational efficiency and process improvement.
Exposure to or interest in automation/RPA and workflow optimization.
Proven ability to lead experienced teams with empathy, stability, and credibility.
Comfortable working on-site and engaging directly with staff daily.
Qualifications
Bachelor’s degree from an accredited four-year college or university, or equivalent experience.
5–7 years of progressive experience in deposit operations or bank back-office management.
Prior leadership or management experience strongly preferred.
Compensation & Benefits (Summary)
Competitive base salary.
Annual performance-based incentive program.
401(k) with dollar-for-dollar match and profit-sharing (immediate vesting).
Relocation assistance available for qualified candidates.
Generous paid time off and standard bank holidays