What are the responsibilities and job description for the Customer Service position at MRA-The Management Association?
Customer Service
Oxygen Service Company
Appleton, WI
This position will be apart of the Customer Service Team and will be responsible for providing exceptional customer service and support to some core accounts as well as the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales.
Essential Duties and Responsibilities:
Education, Experience and Skills:
Job Specifications/Requirements:
Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits. Willingness to become forklift certified.
MRA is an Equal Opportunity/Affirmative Action Employer
Oxygen Service Company
Appleton, WI
This position will be apart of the Customer Service Team and will be responsible for providing exceptional customer service and support to some core accounts as well as the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales.
Essential Duties and Responsibilities:
- Provide exceptional customer service to all internal and external customers
- Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
- Create accurate orders in ERP system providing customer with order confirmation
- Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
- Assist with Ecommerce ordering creating quick lists
- Handle customer complaints with regards to orders/products that are missing, delayed or damaged
- Work with vendors to determine accurate lead times for products that are not in stock
- Enter contract pricing or special pricing for products as applicable
- Help sales in creating sales value document
- Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
- Assist in “On-boarding” and “Off-boarding” customers
- Complete bid package proposal for customers using company standardized quote package template
Education, Experience and Skills:
- High School diploma or equivalency
- 2 years customer service experience required
- 2 years of experience working in an ERP system.
- Basic knowledge of welding and gases industry preferred
- Must be a team player and works well with others
- Proficient computer skills in Microsoft Office Suite and previous ERP experience required
- Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
- Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Job Specifications/Requirements:
Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits. Willingness to become forklift certified.
MRA is an Equal Opportunity/Affirmative Action Employer
