What are the responsibilities and job description for the Customer Service Representative / Sales Administrator position at MRA-The Management Association?
Customer Service Representative / Sales Administrator
Master Appliance Corporation
Racine, WI
SUMMARY DESCRIPTION:
Customer-focused Customer Service / Sales Administrator This dual-role position is responsible for supporting the sales team, managing customer accounts, processing orders, and ensuring an exceptional customer experience from initial inquiry through post-sale support.
DUTIES AND RESPONSIBILITIES:
Customer Service:
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner
- Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention
- Track and follow up on customer orders, shipments, and back orders
- Maintain accurate and up-to-date customer records in CRM systems
- Prepare sales quotes, order confirmations, and invoices
- Assist the sales team with lead generation, prospecting, and customer follow-up
- Coordinate with production, shipping, and accounting to ensure smooth order fulfillment
- Maintain organized records of sales transactions and communications
- Prepare and distribute internal reports, presentations, and documentation
- Support data entry, document management, and inventory tracking as needed
- Assist with preparing materials for meetings, trade shows, and customer presentations
- Previous experience in customer service, sales support, or administrative roles
- Excellent verbal and written communication skills
- Strong attention to detail and problem-solving abilities
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus
- Ability to prioritize and multitask in a fast-paced environment
- Team-oriented with a proactive and flexible approach to daily tasks
- Experience in a manufacturing, distribution, or technical sales environment
- Familiarity with order processing systems and B2B customer support
- Basic understanding of sales processes and account management
MRA is an Equal Opportunity/Affirmative Action Employer