Office Operations Manager

Office Operations Manager

Pay: $24.00 – $32.00/hour (based on experience)

Location: In-person only - 1770 Erie Blvd W, Syracuse, NY 13204

Schedule: Monday - Friday

Overview:

Mr. Rooter Plumbing of Greater Syracuse is seeking an experienced, organized, and hands-on Office Manager

The Office Manager is responsible for ensuring the smooth and efficient operation of the office while overseeing administrative processes, team support, and key automation systems. This hands-on role combines traditional office management with modern workflow automation to improve productivity and reduce manual work.

Key Responsibilities

• Manage and maintain Service Titan scheduling software
• Oversee and optimize office automations and workflows
• Manage tasks and projects using Teamwork task manager
• Provide direct support to the team and leadership
• Handle office supplies, vendors, and facility needs
• Train staff on all software systems and troubleshoot issues
• Assist with basic HR tasks including onboarding and time tracking

Customer Experience & Service Coordination

• Oversee day-to-day office operations and administrative workflow.
• Support management and field teams to ensure jobs are scheduled, completed, and invoiced efficiently.
• Maintain accurate documentation, organize service records, and ensure compliance with company policies.
• Identify and implement process improvements that enhance office efficiency and customer satisfaction.

Human Resources Administration

• Manage employee records, benefits enrollments, and compliance documentation.
• Help administer payroll and coordinate with our accounting team to ensure accuracy and timeliness.
• Handle worker’s compensation claims, FMLA, and other HR-related matters professionally and confidentially.
• Assist with recruitment, onboarding, and employee development tracking.
• Support leadership with performance reviews and personnel updates.

Financial & Accounting Support

• Oversee billing, accounts receivable/payable, and daily reconciliations.
• Maintain and manage accounting records in QuickBooks Online (QBO) — QBO experience is preferred.
• Review and process vendor invoices and expense reports.
• Assist with reporting, budgeting, and financial tracking for management review.

Leadership & Communication

• Supervise and support office staff, providing guidance and feedback.
• Foster a positive, collaborative, and professional work environment.
• Communicate effectively across departments to ensure alignment and problem resolution.
• Act as a liaison between office operations and field teams to maintain smooth communication.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration or related field preferred.
• 3 years of office management or administrative leadership experience; plumbing, trades, or service industry background preferred.
• Previous HR experience is required, including benefits administration and worker’s compensation.
• QuickBooks Online (QBO) experience is preferred — daily use and comfort with full-cycle bookkeeping.
• Ability to type at least 40 WPM
• Proficiency with Apple products, including Mac desktops and iPads
• Adept at handling phone calls, scheduling, and utilizing customer management systems and modern office software with ease.
• Excellent communication and interpersonal skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to learn quickly and to work both independently and collaboratively.
• Must be flexible, adaptable, and able to maintain a sense of humor under pressure.
• High attention to detail, accuracy, and accountability.
• Ability to lift up to 35 lbs.
• Valid driver’s license and reliable transportation required.

Why You’ll Love Working Here:

You’ll join a small, dedicated office team where your ideas and leadership make a direct impact every day. This is not a corporate office—you’ll be part of a close-knit, family-owned business that values integrity, teamwork, and customer care. Your work will keep our operations running smoothly and help our technicians provide the exceptional service Mr. Rooter is known for.

How We Take Care of Our Team Members:

• Paid Training – Comprehensive onboarding and ongoing support
• Health Insurance – BCBS low-deductible plan, 50/50 split for first year, fully covered thereafter
• Dental, Vision, and Life Insurance – Available after 60 days (voluntary)
• 401K Plan – Eligibility after 90 days
• Paid Time Off – Vacation, sick time, and 6 paid holidays per year
• Positive Culture – Team-oriented environment where collaboration and humor are encouraged

Ready to Join the Mr. Rooter Plumbing Team?

If you’re an experienced office professional who enjoys keeping operations organized, supporting a team, and making things run smoothly behind the scenes, we want to meet you.

This role is ideal for someone who thrives on structure but isn’t afraid to roll up their sleeves when things get busy. You’ll have the opportunity to make a real impact—helping guide our office operations, streamline processes, and support a hardworking, close-knit team that truly values what you bring to the table.

If you take pride in accuracy, leadership, and collaboration, and you’re ready to grow with a local, family-owned business that treats its employees like family, we’d love to hear from you. We can't wait to learn more about you!