Demo

Dispatcher/Customer Service Representative

Mr Rooter Plumbing
North Branford, CT Full Time
POSTED ON 12/20/2025
AVAILABLE BEFORE 1/15/2026

Now Hiring: Full-Time Dispatcher / Customer Service Representative

Join Our 24/7 Emergency Plumbing Team

Are you organized, reliable, and quick under pressure? Do you thrive in a fast-paced environment where every call matters? If so, we want you on our team

We're a leading 24/7 Emergency Plumbing company seeking a Full-Time Dispatcher / Customer Service Representative to help keep our operations running smoothly. You'll play a vital role coordinating technicians, assisting customers, and ensuring our service teams are exactly where they're needed — when they're needed.

What You'll Do

  • Dispatch service technicians efficiently based on urgency and availability
  • Provide exceptional customer service by handling inquiries and requests with professionalism and care
  • Prioritize and manage incoming service calls to ensure prompt response times
  • Maintain accurate, up-to-date records in our dispatching system
  • Manage a multi-line phone system with confidence and attention to detail

What We're Looking For

  • Prior dispatching experience (required)
  • Experience in plumbing or with ServiceTitan software is a plus (training provided for the right candidate)
  • Strong communication and organizational skills
  • Ability to multitask and stay calm under pressure

What We Offer

  • Competitive pay and comprehensive benefits, including medical insurance and a retirement plan
  • A dynamic, team-oriented work environment
  • Opportunities to grow with a trusted company that values reliability, teamwork, and top-notch service

If you're ready for a rewarding challenge and want to join a company that truly values its people, apply today Send your resume and contact information for immediate consideration.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Retirement plan
  • Vision insurance

Experience:

  • Dispatching: 1 year (Required)
  • Customer Service: 1 year (Required)

Work Location: In person

Salary : $18

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