What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Mr Rooter Plumbing?
Now Hiring: Full-Time Dispatcher / Customer Service Representative
Join Our 24/7 Emergency Plumbing Team
Are you organized, reliable, and quick under pressure? Do you thrive in a fast-paced environment where every call matters? If so, we want you on our team
We're a leading 24/7 Emergency Plumbing company seeking a Full-Time Dispatcher / Customer Service Representative to help keep our operations running smoothly. You'll play a vital role coordinating technicians, assisting customers, and ensuring our service teams are exactly where they're needed — when they're needed.
What You'll Do
- Dispatch service technicians efficiently based on urgency and availability
- Provide exceptional customer service by handling inquiries and requests with professionalism and care
- Prioritize and manage incoming service calls to ensure prompt response times
- Maintain accurate, up-to-date records in our dispatching system
- Manage a multi-line phone system with confidence and attention to detail
What We're Looking For
- Prior dispatching experience (required)
- Experience in plumbing or with ServiceTitan software is a plus (training provided for the right candidate)
- Strong communication and organizational skills
- Ability to multitask and stay calm under pressure
What We Offer
- Competitive pay and comprehensive benefits, including medical insurance and a retirement plan
- A dynamic, team-oriented work environment
- Opportunities to grow with a trusted company that values reliability, teamwork, and top-notch service
If you're ready for a rewarding challenge and want to join a company that truly values its people, apply today Send your resume and contact information for immediate consideration.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Experience:
- Dispatching: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $18