What are the responsibilities and job description for the Customer Service Representative position at BioTouch?
POSITION OVERVIEW: Call center/data entry experience, customer service experience, detail oriented, can work under high pressure and fast pace, team player, strong computer skills, phone/email communications. Responsible for processing orders, answering phone calls and assisting customers as needed. ResponsibilitiesDUTIES & RESPONSIBILITIES:Processes all levels of orders when neededAnswer phones, manually entering orders Has basic knowledge of commonly-used concepts, practices, and proceduresEffectively communicate with customer on multiple levelsMonitor Customer Service InboxProvide service levels that meet customer and operational needs while achieving department goals and objectivesAssist with additional responsibilities, i.e., quality control, responding to customer emails (via the customer service email accountEnter/Handle Customer Complaint Cases when receivedAble to meet Performance ExpectationsOther duties as assignedRequired SkillsQUALIFICATIONS & REQUIREMENTS:Strong knowledge of Microsoft Windows & OfficeHave a strong understanding of our products and services to effectively handle inbound and outbound callsAbility to prioritize and shift priorities quickly as need dictatesStrong verbal and written communication skillsTeam-oriented with commitment to the success of the team and organizational goalsAbility to meet tight deadlinesAbility to multi-taskHigh school diploma or equivalentFive (5) or more years of experience in a call center or related area and/or one (1) year Path-Tec experience
Salary : $23