What are the responsibilities and job description for the Customer Service Representative - Part time position position at Mr. Rooter of Northwest Indiana?
Part-Time CSR (potential to turn into Full-time position)
As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
- Receive incoming calls in professional and courteous manner
- Prioritize and coordinate the scheduling of services
- Coordinate delays in schedule with customers and service technicians
- Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
- Perform other duties as needed which may include cross-training in related positions
Job Requirements:
- Minimum one year experience would be recommended, but not required
- Strong written and verbal communication skills, all phone & computer based
- Detail-oriented with strong data entry skills
- Positive Attitude & voice is Key for this position - must be very friendly to communicate through phones
- Team player who can work independently
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!