What are the responsibilities and job description for the Call Center Agent position at Mr. Rogers Windows?
Are you looking for a new career opportunity in the new year?
Are you energetic, personable, and driven to succeed?
We’re looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a remote position—you’ll work in a lively, supportive team environment where your communication skills and positive attitude will help you succeed.
You’ll be speaking with homeowners who have already contacted us about their window and door replacement needs. Your role will be to learn about their situation, explain the value of an in-home consultation, and schedule an appointment with one of our Sales Consultants.
What We Offer:
- Competitive hourly pay: $17.00/hour plus uncapped performance bonuses
- Full-time and Part-time hours available
- Fun and fast-paced team atmosphere
- All warm leads – absolutely no cold calling
- Growth opportunities within the company
Full-Time:
- Monday–Friday, 11:30am–7:00pm, plus every other Saturday, 9:00am–3:00pm (with one alternating weekday off)
or
Part-Time:
- Monday–Friday, 2:00pm - 7:00pm, plus every other Saturday, 9:00am–3:00pm (with one alternating weekday off)
We’re Looking For People Who Are:
- Outgoing, friendly, and approachable
- Comfortable speaking with the public
- Professional, with a clear and courteous speaking voice
- Computer savvy and comfortable using call center software
- Experienced in a call center or customer service environment
- Skilled at handling objections and staying positive under pressure
- Motivated to earn bonuses based on performance
- Energized working in a team
Full-Time Employee Benefits:
- Medical, vision, and dental insurance
- 401(k) and profit sharing
- Paid time off (PTO)
- Life insurance
- Positive company culture with team support and ongoing training
If you're looking for a role where your personality and communication skills can help you succeed—and where your hard work truly pays off—we want to hear from you.
Apply today and take the next step in your career!
Salary : $17