What are the responsibilities and job description for the Customer Service Representative position at Mr. Handyman?
Customer service representative needed to support and book jobs for handyman services. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
Why You’ll Want to Join Our Team at Mr. Handyman
Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
- Competitive pay $18 -$21 an hour (depending on experience)
- Advancement and growth opportunities
- Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
- The pride that comes with applying your skills in a challenging and varied work environment
- The opportunity to wow customers with a best-in-class customer experience and solutions
- Flexibility with hours so you can take care of life’s important events
- Paid Holidays and Vacation
- Commission/Bonus Opportunities available
Your Responsibilities as an Office Professional: Inside Sales, Customer Relations, and Dispatching
- Lead Management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals (Technicians)
- Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
- Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
To Succeed in this Role
- Be able to Multi Task
- Be highly organized and detail oriented
- Possess excellent customer communication and independent work skills
- Deliver solutions
- Perform Inside Sales over phone
- Be a self-starter
- Have computer experience with Office and Excel
Job Requirements
These are the minimum requirements to be considered for this position.
- Live within the area
- Have 2 years of experience in an office setting/customer relations
- Solving problems must come easily to you
- Complete a background check
- Professional communication and phone skills
Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed\
Salary : $18 - $21