What are the responsibilities and job description for the Customer Service Representative position at Mr. Handyman?
Job description
Join Our Team as a Customer Service Representative!
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and flexible work environment? If so, we want you to join our team at Mr. Handyman, serving Livermore-Pleasanton
Position: Customer Service Representative
Location: Livermore.
Pay: $20-$25 per hour
Schedule: Mon-Fri, Day Shift (8am-5pm)
Why Join Us?
Competitive Pay: Earn between $20 and $25 per hour.
Generous Benefits: Take advantage of paid holidays and paid vacation/sick time.
Supportive Team: Be part of a team that values your contributions and fosters professional growth.
Key Responsibilities:
Customer Interaction: Answer incoming calls in a professional manner, providing assistance and information to customers.
Lead Conversion: Engage with customers to understand their needs, answer questions, and guide them on available services to close leads effectively.
Scheduling: Schedule appointments and coordinate with service technicians to ensure timely and efficient project completion.
Follow-up: Confirm appointments, gather feedback, and address any concerns to ensure customer satisfaction.
Record Keeping: Maintain accurate records of customer interactions, appointments, and service requests in our database.
Team Collaboration: Work closely with team members to prioritize tasks and manage the workload efficiently.
Continuous Improvement: Strive to improve customer satisfaction and retention through proactive communication and exceptional service.
Qualifications:
Communication Skills: Excellent verbal and written communication skills with a professional phone manner.
Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
Technical Proficiency: Proficient in Microsoft Office and customer relationship management (CRM) software.
Positive Attitude: Empathy and a genuine desire to help customers resolve their issues and achieve their goals.
Team Player: Ability to work independently and as part of a team, focused on delivering results and exceeding customer expectations.
Construction Knowledge: General knowledge of construction terminology, processes, and materials is a plus to effectively communicate with clients and address inquiries.
Ready to Join Our Team?
Become a part of our dynamic customer service team and enjoy a supportive work environment where your contributions are valued. Apply now and take the first step towards a rewarding career with Mr. Handyman, serving Livermore-Pleasanton
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Salary : $20 - $25