What are the responsibilities and job description for the Field Supervisor position at Mr. Handyman?
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team of professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for an experienced craftsman to manage and supervise our world-class Service Professionals, while taking excellent care of our customers.
Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You’ll Want to Join Our Team
Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team!
- Company-supplied van including maintenance and fuel
- A back office that takes care of scheduling and billing
- An office team that answers all calls and helps you take care of the customers
- Flexibility with hours so you can take care of life’s important events
- Your own iPad and technology support for using our state-of-the-art internal system, Service Titan
- And so much more…
Your Responsibilities as a Field Supervisor
- Supervising the Team in Completing of Maintenance & Repairs in homes and businesses – You’ll be managing our team of Service Professionals who will be completing small to medium maintenance and repairs for home and commercial customers. Our typical project ranges from two hours to two days.
- Making Recommendations and Managing Expectations with Customers – You’ll communicate with our Service Professionals and customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
- Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
How We’ll Measure Performance
Here are some of the ways that we’ll measure your performance in the role:
- Job Completion & Productivity:
- Projects completed on time and efficient scheduling of crews to maximize daily revenue
- Quality of Work:
- Low callback rate, minimal punch list items, and high workmanship standards across all jobs
- Customer Satisfaction:
- Positive customer reviews, repeat clients, and high service ratings
- Crew Management & Efficiency:
- Ability to lead technicians effectively, minimize downtime, and maintain strong team performance
- Budget & Cost Control:
- Keeping jobs within budget, controlling material waste, and reducing unnecessary expenses
- Communication & Responsiveness:
- Timely updates to customers and office staff, clear documentation, and proactive problem-solving
- Revenue Growth Contribution:
- Supporting upselling opportunities, identifying additional work, and helping increase average ticket size
Still with us? Great!
Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work